Estée LauderReviews of esteelauder.com

Wish I'd read the reviews before dealing with them! Set up an account and thought I was getting 15% discount but apparently that would be on my next purchase. Fine, so attempted to order my second purchase, only to be told that I didn't have an account. So frustrating!! I had kept a record of dates, email address and password when I set the account up but they didn't recognise my details. So I still don't receive the promised discount. To add insult to injury, they have discontinued a perfect foundation and replaced it with an utterly rubbish substitute!

Where do I start your online customer service is amazing. I could give it 10 starts without hesitation. Each time I place a online order the virtual customer service agents always go above and beyond to make sure I’m satisfied with my purchase. I order advanced night repair creme and the size I ordered was not is not in stock so they sent me a free gift bag and for that I am grateful. 🥰 Looking forward to placing many more orders in the future. 😊

2 orders placed first one arrived, seems to be a problem with the 29 beauty essentials. Tried to contact via live chat eventually rang customer services who acknowledged and said it hasn’t been sent but they will resend but will Not be received until after Christmas - not sure this is ever going to arrive and may have to chargeback if doesn’t arrive soon

I ordered on cyber Monday from them. Ordered 6 things received 2. No promised testers as well :( I call them back they’ll said they will ship it out. Today is January 5th and haven’t received anything so called them back for a refund… I will never use this company again, Left very bad feeling, like begging and calling fo your ordered items… F them ☺️

Pessima esperienza!! Ho fatto un ordine con un omaggio. È arrivato solo il prodotto acquistato e non l'omaggio senza alcuna comunicazione preventiva. Chiamando il customer care sono stata invitata a ricontattarli per avere informazioni. Mi aspettavo una gestione diversa del cliente.

Bad experience i place my order in 20 december i pay for name day delivery and i received it in 30 december after a few phone calls and i buy 29 products and i receive only 12 and when i call them to ask why they say in the shadow palette every colour which its inside its a different product/item i will never gone buy from them in my life

I don’t trust their online website. It isn’t what they say it is by that I mean it’s a different company called Origins. They sell Estée Lauder but they know nothing about their products. I have tried to find information about Estée Lauder Sheer Tint Moisturizer which I have used for year. It is no longer in stock at any of the local stores so I went online to order it from their site. They tried to sell me a different product something called Ginzing spf Energy Boosting Tinted Moisturizer which is not what I want. I am so pissed with Estée Lauder and have lost faith in them.

Not a positive experience! I chatted with three customer care agents who each gave different responses! All I need is to cancel my order,since I no longer live at the shipping address. It's ridiculous how they can't cancel a simple order for a single foundation.