K_ B.
I ordered 2 items valued at almost $200…
I ordered 2 items valued at almost $200 I declined the items and returned them, on July 13 / 22 they received them @ 9:06 am. I have made several calls asking when I can expect my refund and have had nothing but a run around saying they have to wait from warehouse to see when they were returned, I advised them the tracking # shows it was in fact received by the warehouse and if I can see it why can’t they. I had to contact Visa to get them to get my money returned and as of today August 2/22 I have yet to see my money returned. I would NOT advise anyone to buy from this company, I gave thousands to them for products and cannot believe they are doing this, kind of sad really a company this size withholding $200 ? Lol I think it’s pretty pathetic. So they lost a very valuable customer. I’ll surely pass this around to all I know who shop there to.
Response from Estée LauderAug 2, 2022
Your satisfaction is important to us and we'd like to help. Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you. Estée Lauder Online


