Estée LauderReviews of esteelauder.com

Ordered foundation entered the code they sent for discount, never honoured discount even though I added it correctly, and joined there scheme, emailed and called and customer service unhelpful, said I never joined the scheme but added points and then said they would delete the account so none of that makes sense, won't use them again

So I ordered from Estee Lauder before I read all the reviews and saw the very low score on trust pilot. I was quite worried to say the least but everything came on time packed beautifully and I got a lot of extras beyond what I had paid, partly through a deal they had going on and through free samples they added for me. I can honestly say I got my moneys worth and more. I'm so happy the day wear face cream, the advanced night repair serum and the eye gel are exactly as they were in the free samples I got in store when I got the double wear foundation (actually stays all day and doesn't go weird on my combination skin) I wanted to put a review here and I'll be adding one to the Estee Lauder uk trust pilot because though I can't speak for others experience but mine was exactly the kind of service I expected from a luxury brand and it honestly exceed my expectations too. Everything was packaged so nicely, that really matters to me after so many times I've bought products form other places and they have came leaking or damaged because of poor packaging. I'll definitely be purchasing again without a doubt. Thanks Estee Lauder I look forward to adding your products to my skincare routine and having a better try on of all my new makeup.

Ein Stern ist zu viel. Kundenservice katastrophal, schwer erreichbar, wird behauptet, die Ware sei nicht angekommen, obwohl die Retoure ordnungsgemäß erfolgte, keine Rückzahlung erfolgt, wird man nur vertröstet, wir melden uns so schnell wie möglich. Finger weg, scheint ein System zu sein.

De nieuwe versie van het advance night serum is achteruitgegaan. Het neemt niet meer zo mooi direct op en er hangt een vaag parfum aan. Breng alsjeblieft het oude serum weer terug! Ik gebruik dit al 30 jaar en moet/ga nu iets anders zoeken😩😩😩😩 (UPDATE OKTOBER 2022: ze hebben mij uiteindelijk goed geholpen. Het product dat ik had was een nep-serum door een derde partij gemaakt. Ze hebben er alles aan gedaan om deze partij te benaderen en ik was zeer tevreden met hun oplossing.)

I called on day of delivery - x1 mask was enclosed x6 missing. I had ordered 7 in total. I was told I would receive these the following week. I then received an email advising out of stock and to expect a refund in 5-7 business days - this has not been received. I have emailed several times in reply to the email advising me of an expected refund and have not had ANY response! Not even a generic we are looking into the issue. It’s now almost 1 month since I placed the original order! How can such a large company receive so many bad reviews? Seriously Dr Jart - AKA Estée Lauder sort this out!! For a worldwide brand this is totally unacceptable I will not be ordering from you in future and will also post this to as many places as possible to warn others.

Can not recommend. Twice I’ve ordered directly from Estée Lauder when they have had deals and received neither. This last one was ordering a full size night serum and getting a second. I called them and still have received nothing. Going elsewhere.

I used Estee Lauder but since I have found out they TEST on Animals. I used to think they were "designer" they are a sham morally, and ethically. You can't continue to support companies who by law have to test on animals in CHINA, don't use make-up that is sold there :( THERE ARE OTHER OPTIONS, CHOOSE VEGAN, ETHICAL BRANDS

Mensen die slechte recensies plaatsen, let op. Estee Lauder is een beauty product. De waardeloze kleding bestellen jullie op Estee Lauren!!! Jullie geven nu een slechte recensie aan het verkeerde bedrijf!