Estée LauderReviews of esteelauder.com

My wife has been a loyal customer of Estee Lauder for many years for " Private Collection" perfume . Suddenly their service has become abysmal , why oh why would a quality brand use Evri as courier . Her latest order was lost by Evri ( this is the 6 failed parcel from our last 13 deliveries ! ) . Estee did not investigate but offered to send a replacement , fair enough . Two days later an email informed my wife the item was now out of stock and no idea when there would be availability . There was a discount offer on the original order which has now finished so will have to pay full price . My wife requested a refund which three weeks later she has still not received . When complaining she was informed the refund had failed and they would reissue in 3 to 5 days , still not received . In the meantime she had ordered a small handbag trial of another perfume . This package did arrive alas the only thing in it was two free samples ! My wife complained to customer services , the girls on customer services are always polite and try to help , the company do not back them up . She requested a call from a manager , no response yet . So failed delivery ,failed refund , failed product sent , no response from manager . A catalogue of failure from Estee Lauder .

I've never had a worse experience with online shopping. Don't bother!! First, on December 2nd, I buy two items: a lip pencil and the "ultimate christmas gift box". I received my confirmation order saying my parcel would ship in 1-2 days. The next day I get an email saying the lip pencil is out of stock: never seen this in my life. When something is available on a site, it's available. Period. I contact customer service on the chat and they apologise, offer me 20 percent discount on my next purchase and confirm the gift box will ship in priority. Next, nothing happens for over a week. I reach out to customer service like 3 or 4 more times, I always get people saying my order will ship in the next 24 hours... NOTHING HAPPENS. I finally have to go on instagram to get a sense of decent help. I get contacted by email by a customer service agent and I am promised my item will ship soon for sure. The next day, December 12(!!!), so 10 days after my initial purchase, I receive an email saying the gift box is now out of stock! Furious, I contact them through instagram again and I get an email offering me to buy the other gift set they have, and that they would pay for overnight shipping and give me a 20 percent coupon on my next order. Not ideal but ok, unless the price of the other gift box is now over ten dollars more expensive AND the 20% discount they offer me doesn't work on it. LOL so basically that overnight shipping I pay for it right?? What a joke! Luxurious brand? That is by far the worse online shopping experience I've ever had.

This is an updated and very warranted review of Estee Lauder's website. I have made multiple orders throughout the years and never had an issue. A couple coincidences happened which made me make a rash decision and give a bad review. After reaching out to customer service, Trustpilot site link populated. After reading the reviews I felt same thing was happening on my end. My review had nothing to do with their products. Most of the reviews with the website are from this year and specifically in the last 2 months. I think the website would do well to put a disclaimer "due to popular demand our processing times have been extended". This would be beneficial for the customer and for their employees. I order from several companies that take up to two weeks but it is stated there are delays. I forgot that this past year has been hard for a majority of companies to keep employees and so many more factors. I work for a company where I have had to tell customers we are not able to service them due to shortage from multiple vendors and the dreaded part of several workers quit (very hard to replace as they have to pass multiple tests and be licensed by the state). I am very impressed that customer service tracked me down after this review and feel they went above and beyond then needed. I will continue to order from Estee Lauder. I do hope the website updates processing times as it would save quite a bit of heart break for everyone. For an idea on times, I ordered overnight on the 2nd and recieved my order today - 10 day turnaround. Maybe knowing this will help others on expectations during this Holiday season.

I ordered from Estee Lauder Canada online and cancelled it with an online Chat agent. But a week later the order was shipped. I had to pay out of my own pocket to return the package. And Estee Lauder Canada refuses to reimbursement me the postage. Their agents don't really listen to what you say. They just repeat " sorry, can't help" like robots. The customer service is horrible. I will never buy their products again. Update: I read the company's reply and emailed them. I verified at least three times to make sure the email address was correct. However, the email to them was promptly returned to my mail box with a non-deliverable message. What a waste of time! I wish I could give no star at all to this company.

Ich habe etwas für > 500 € bei La mer (Estee Lauder Companies GmbH bestellt) und das in Aussicht gestellte Geschenk kam nicht an. Ich habe mich an den Kundenservice gewendet & erhielt einen Gutschein - Code über 40 € für die nächste Bestellung von > 180 €… Update 19.12.: Ich habe mich nun auch noch an die Estee Lauder E-Mail Adresse gewendet (nachdem ich keine Reaktion auf meine anderen E-Mails erhalten habe) und auch da: den in Aussicht gestellten Kosmetikkoffer bekomme ich nicht, obwohl der noch Tage nach meiner Bestellung angezeigt wurde, also noch nicht als Zugabe vergriffen sein konnte. 👎🏻 Ich suche mir nun eine andere Kosmetiklinie.

I am really that frustrated my order placed on the 25th of November has not arrived yet and it's very much past the promised delivery date. It has been stuck with Evri since the 1st of December. I tried to contact Estee Lauder through all the available channels, but live chat does not work, I cannot talk to anyone and when I sent a WhatsApp message, your staff told me to wait, and did not even bother to check with Evri if the parcel disappeared/ got stolen! I am traveling overseas this coming weekend for Christmas and I trusted the parcel would arrive before my departure as I placed the order in advance and it was promised that it would arrive - those were Christmas presents which now I am having to order from a trustworthy company that can deliver quickly. I am extremely frustrated with Estee Lauder and want my money back if this does not arrive by Friday the 9th of December.

I placed an order last week Thursday for a perfume. On Sunday I received an email stating my order has been shipped. I’ve been trying to track the package and it still says “awaiting carrier pickup” meaning the package was never received by the delivery service. I have contacted customer service twice now and they were both unsuccessful in answering my questions. On Monday I spoke with Ruffamie and I was told my order would take 7-10 business days to deliver. Today (Wednesday) I spoke with Richard and I was told it would take 3-5 business days to deliver. The website says that standard shipping takes 2-5 business days. Neither one of these people were able to give me an explanation as to why I am STILL unable to track my package. They insist I just wait for it. I have had packages go missing with this particular carrier and therefore I don’t want to just sit and wait. I would like to know WHERE my package is. I don’t appreciate the run around and being told lies about how many days it will take and to just to sit and wait. I will never again purchase anything from this website. How dare they not take these issues seriously? Probably because it’s not their money being stolen. One of the worst customer services. Stay away or you will be the next one to write a 1 star review.

I m very disappointed in online shopping site. Today offers discounts until midnight. Online payu debits and credits my bank account. Funds available. I have been attempting check out and payment for the last hour and still unsuccessful. Waste of precious time. Over promise under deliver.