Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
eskute.com
Website
eskute.com
Category
Bicycles
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 5% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Jade was very helpful in getting my problem resolved. Jade exceeded my expectations. Thank you Jade
AB
Angel B.
The bike overall is great my son loves…
The bike overall is great my son loves it. But unfortunately we had a situation with the charge. Called customer service with no problem Jill has saved the. Hopefully we will be back in action
CG
Colleen G.
We received it quickly and really like…
We received it quickly and really like the bike. The only issue I would say is directions for assembly are not 100 clear. Had to watch videos in some areas of assembly. Also had a very difficult time getting the front tire on, brake did not want to separate to get front tire in properly. Eventually got it. We do love the speed and comfort of the bike a lot.
LO
Louis
Don't waste your time
Don't waste your time. The bike stopped working after 40 miles. Battery won't charge properly and support is useless.
Response from Eskute USJun 4, 2026
Dear Customer,
We're very sorry to hear about your experience and the frustration this has caused.
A bike stopping working after only 40 miles is certainly not the experience we want our customers to have. Our support team's standard process is to diagnose the issue first so we can identify whether the problem is related to the battery, charger, controller, wiring, or another component. If a battery defect is confirmed, we will promptly provide a replacement battery under warranty.
At the moment, we have been unable to locate your order details based on the information available in this review. There may have been a misunderstanding or a communication issue during the support process.
Please contact our customer service team again with your order number and a brief description of the issue. We will prioritize your case and work toward a resolution as quickly as possible. We value every customer and hope to have the opportunity to restore your confidence in our brand.
Best regards,
ESKUTE Support Team
CP
Charles P.
So like I said I got my second bike on…
So like I said I got my second bike on the way these bikes are legit any issue I've had has been met with a proper and quick response anyone saying they didnt respond back quickly id honestly question if youre being genuine
I've got 400 miles on my first bike I've had it for a month 🤣🤣 and any issue I've had they responded in a timely manner
Shout out to Zhou as well I appreciate you and making sure my needs were met!
AA
Ahmad A.
I have ordered a E-Bike for my daughter
I have ordered a E-Bike for my daughter on April 12th, they said it would arrive on May 5th. Today is June 2nd and nothing yet. I have requested a refund on May 22nd and still ha e yet to receive any refund. They take forever to respond back to you.
I have also purchased a QTY of 2 of 3 wheel bikes, before they shipped I have asked to have them exchanged for a different one. They still arrived. I kept one and returned one that was unopened. This was back in May 14th and we are June 2nd and no refunds have been received. They are so difficult to deal with as customer service. Just hope you dont have to reach them for anything. The 3 wheel bike I kept is great, but keeping fingers crossed that nothing goes wrong with it as I do. It wish to deal with them at all. I had to go put a claim on my Credit card so I may get my money back.
Response from Eskute USJun 3, 2026
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you experienced.
After reviewing your case, we found that there was indeed an issue with our internal refund processing procedure. Unfortunately, your refund request was inadvertently overlooked during handling, which resulted in an unacceptable delay. We take full responsibility for this oversight.
We have now processed the cancellation of your undelivered e-bike order and have also arranged the refund for the returned trike. Please check your payment account over the next few business days, as refund processing times may vary depending on your bank or credit card provider.
We understand that the delays in communication and refunds have caused disappointment, and we sincerely regret that your experience did not meet the level of service we strive to provide. Your feedback has been shared with our management team, and we are actively improving our staffing, internal processes, and customer service response times to prevent similar situations in the future.
We appreciate your patience and thank you for giving our products a chance. We are glad to hear that the trike you kept has been performing well, and we hope to have the opportunity to restore your confidence in our company.
Best regards,
ESKUTE Support Team
BF
Barry F.
Got my T300 Pro missing the charge…
Got my T300 Pro missing the charge cable. contacted sales by email had a response in a day. Tina In customer support sorted the issue and had the missing cable sent to me arrived with 5 days 2-6-2026, very happy with whole experience so far.
SA
Sarah
Best ebike company on the market🥰
First and foremost Jade went above and beyond to make sure my sons bike was perfect!!!! With all ebike u come across small issurles here and there but with the few bikes ive purchased there is not a compa y that treat you better then eskute....They do everything possible yo make sure every customer is happy and satified!!! I will always support eskute bc until i dealth with them i have never been so happy with a company!!!! ur customer service is unmatched...THANK U FOR BEING SO AMAZING
