Tony P.
Fixed my issue, although it took some time
Original review: Scammers. Using some option you can sign up for a weekly payment instead of a one-off. If you make such mistake they will keep charging you without an option to cancel. They send no invoices at all and do not have accounts to manage subscription. Update: Eventually it was my fault for using an old and defunct email at apple pay, hence their automated system couldn't resolve my support case. Thanks to CMO of eSIM.dog for taking a look and resolving the case!
Response from eSIM.dogAug 14, 2026
Hi Tony, We have reviewed your case, and we owe you an apology. Money leaving your account week after week for something you no longer wanted is both frustrating and wrong. What happened comes down to two different email addresses. The order was placed from one, and you contacted us from another. Your invoices and the link to your order page, which is where the subscription can be cancelled, were all sent to the address on the order, so none of them ever reached you. You then came to us and asked for the charges to stop, and we did not act on it. We should have found your order and cancelled the subscription for you that same day. We regret that we did not, and we are working on making sure no customer is left without a resolution like this again. The subscription has been cancelled. We will follow up in the conversation you started with us, so that nothing is left unresolved. Warm regards, Your friends at eSIM.dog