eSIM.dogBye, legacy wireless. Hello, neocarrier 🐶
eSIM.dog (esim.dog) has 147 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Bez V.
Never got it working. Spent over 2h standing by a slow public wifi and trying to apply all imaginable settings. The good news is that the refund process was surprisingly easy, but my first day in a foreign country was ruined by hunting for free wifis and not being able to connect, applying settings, restarting, applying, restarting, etc
D V.
Advertising with prices without tax is not cool and also against European laws. They should really be honest.
Response from eSIM.dogOct 18, 2026
Hi D V, We’re sorry that our prices shown without tax came across as misleading. Tax may be added at checkout because the amount depends on your country. This can make the final total higher than the plan price shown earlier. Please email [email protected] from the email address used for your order and mention your Trustpilot review. We’ll look into the price you saw and work with you to put this right. Warm regards, Your friends at eSIM.dog
C T.
Bought a 7 day 1Gb Zimbabwe eSim which worked so sporadically as to be worse than useless. Disappointing. Later bought a South African eSim and it worked perfectly.
Response from eSIM.dogSep 28, 2026
Hi there, An intermittent connection makes a travel eSIM difficult to rely on, and we’re sorry your experience in Zimbabwe was disappointing. The cause of these interruptions remains unclear because we cannot yet identify the order from this review. Identifying the plan is the first step toward resolving the connection issue. Please email [email protected] from the email address used for your order and mention your Trustpilot review. We’ll review the connection issue and work with you to put things right. Warm regards, Your friends at eSIM.dog
Alex H.
The price seemed good but I had numerous issues: - Data was inconsistent. Had to restart multiple times for it to function - It completely inflated my data use- used 1.3gb but said I used the full 2.0gb - AI assistant was terrible. Seems deliberately programmed to avoid real assistance EDIT: Altered review after ESIM kindly reached out and offered a full refund. Vasily was fantastic. Still don't think this would have happened without the Trust Pilot review.
Response from eSIM.dogAug 14, 2026
Hi Alex, We reviewed your order, the recorded usage, and your full conversation with our support team. We owe you an apology on both counts: the unstable connection, and the way your data-usage concern was handled. You deserved a clear answer and dependable service. We want to ensure this matter is handled with the care it should have received from the start. We’ll contact you at the email address used to place the order with further details. Our product should remove worries from a trip and help you stay connected. We sincerely regret that it added uncertainty instead, and we hope we may have a chance to provide you with a much better experience in the future. Warm regards, Your friends at eSIM.dog
Claire
Terrible. Do not use. Bought an eSIM from here to use in Peru. Can’t activate it and the company has failed to respond to any of my emails to try and resolve it or get a refund. Stay away or use with absolute caution. I’m editing this as I have just heard back from the company and received a full refund. It doesn’t stop the fact that I couldn’t access the eSIM when I needed it but I appreciate the correspondence and the refund. Thank you.
Response from eSIM.dogFeb 10, 2026
Hi Claire, I am very sorry to read this. Please accept my sincere apologies for the horrific experience and the lack of response. I investigated immediately, as ignoring a customer is never our intention. It appears our support system (Intercom) automatically hid your emails because it couldn't verify the sender identity, likely due to missing SPF/DKIM/DMARC records on the sending domain. Because of this missing security protocol, the system flagged the messages as unverified and kept them from our view. Had we seen them, we absolutely would have helped you troubleshoot the activation and get you connected. I have now issued a full refund to your card. I also sent you a personal email explaining the technical details and included a promo code for future use as a sincere apology for the stress this caused during your trip. Best regards, Arseny
