eSIM.dogReviews of esim.dog

Response from eSIM.dogOct 6, 2026

Hi Sydney, Your girlfriend has been unable to get online in France, and we’re sorry WorldPass hasn’t worked for her. The reason for the connection problem is still unclear, so we need to look at her WorldPass before choosing a fix. Please ask her to email [email protected] from the email address used for the order and mention this Trustpilot review. We’ll check her WorldPass and help resolve the connection problem. Warm regards, Your friends at eSIM.dog

Response from eSIM.dogSep 24, 2026

Hi Marc, We’re sorry the same installation problem came back across several purchases and two different phones. The three Pixel profiles appeared in the phone’s SIM list, so the next step should have been to open and enable the added line instead of scanning the QR again. The later iPhone order used a different route, so our previous advice to switch routes did not address the common failure pattern. All four purchases have been refunded. We’ll write to you directly with the checks for an already-added eSIM and a clearer way to resolve a QR that stops working after the first scan. Warm regards, Your friends at eSIM.dog

Response from eSIM.dogSep 20, 2026

Hi Ivo, The connection stopped far too early in your trip, and we’re sorry this made an already difficult evening harder for your family. The plan still had most of its 5 GB allowance when the data connection stopped. The exact cause is unclear, so the case needs a direct resolution. We will contact you directly and bring this case to a proper conclusion. Warm regards, Your friends at eSIM.dog

Response from eSIM.dogSep 16, 2026

Hi Nicole, We regret that getting started with your eSIM has been so difficult and that your requests for help remain unresolved. The missing installation details have prevented you from activating the plan. The reason they did not reach you is still unclear, and this needs attention. Please email [email protected] from the email address used for your order and mention your Trustpilot review. We will help with the activation issue and work with you to resolve the situation. Warm regards, Your friends at eSIM.dog

Response from eSIM.dogSep 8, 2026

Hi Nigel, A problem with a top-up should not take so long to resolve. We’re sorry for the delay and the lack of a clear response to your requests for help. We received your payment, but the top-up could not be used because the purchased data was not added to your eSIM correctly. This fell short of the service you should have been able to rely on. We will contact you directly to resolve the outstanding purchase and address your remaining questions. Warm regards, Your friends at eSIM.dog

Response from eSIM.dogSep 8, 2026

Hi there, We’re very sorry that we have lost your trust after so much time with eSIM.dog. It is especially sad to hear this from a long-standing customer. We will work on the problems you have highlighted in both the service and our support process. Thank you for taking the time to explain them; your feedback matters to us. Please email [email protected] from the email address used for your order and mention your Trustpilot review. We will get back to you, look into what happened and do our best to resolve the issues. Warm regards, Your friends at eSIM.dog

Response from eSIM.dogAug 30, 2026

Hi there, You saw the phone register to a network, yet the plan never passed usable data. We regret that the connection remained unusable throughout the trip. A 3G or 4G indicator only confirms that the phone registered on a network; it does not confirm that a mobile-data session was established. Without the order and device details, we cannot tell whether the failure came from local coverage, network selection, or the eSIM data route. Please email our support team at [email protected] from the email address used for your order and mention that you are contacting us regarding your Trustpilot review. We will inspect the exact plan and put this right for you. Warm regards, Your friends at eSIM.dog

Response from eSIM.dogAug 26, 2026

Hi Nikolai, A connection issue followed by an unanswered support request left the case unresolved. We regret the way this was handled and are currently improving how escalated conversations are managed so that customers receive a timely response. The case reached our team, but our escalation process failed to produce a reply. That gap is why the connection issue was not properly addressed. We have identified your order and the support conversation you opened. We will contact you there ourselves, address the remaining issue, and bring the case to a proper conclusion. Warm regards, Your friends at eSIM.dog