EROMMYReviews of erommy.com

Response from EROMMYJul 16, 2026

I am so sorry to hear that your item arrived less than perfect. I can see how this could be frustrating! If you can please provide images of the damage and the box you received we will need this for our quality control department. You can send the photos to our customer service email address: [email protected]. Upon receiving the images we will get back to you with a resolution. Thank you for your patience and cooperation in this matter.

Response from EROMMYJul 16, 2026

We apologize for any inconvenience this may have caused. We noticed that our customer service team has replied to you. You may check your email for their response. If you have any further questions, please feel free to contact customer service — they will reply to you promptly. Thank you for your understanding and cooperation.

Response from EROMMYJul 16, 2026

We apologize for any inconvenience this may have caused. Since the warehouse does not have the 4 panels you need for replacement, we had to contact our overseas factory. In the meantime, you can use the panels you already received — they only have slight dents and will not affect your ability to use the gazebo during these two months. We have also provided you with a discount compensation. We hope these measures can help ease your concerns.

Response from EROMMYJul 27, 2026

We are sorry that we can only handle the after-sales of orders from Shopify erommy, we are not very familiar with the after‑sales policies of sellers on Amazon. We have already forwarded your feedback to the relevant staff. Thank you for bringing this to our attention — we’re here to help and make things right.