EROMMYReviews of erommy.com

I love these chairs. Please don’t believe the negative feedback on other reviews. They are very easy to put together. From unpacking to assembling it took me less than a hour and a half. Just read the directions and go slow it’s that simple. You will love these chairs!!!

I wanted to write this to let everyone know the lengths Erommy was willing to go to help me repair my 12 X 24 pergola that I purchased from them during the summer of 2024. As everyone knows the damage hurricane Helene caused when it came through South Carolina in late September. Well we experienced first hand. I won’t bore you with all the details but our pergola was thrown on to our house, it then slid down our roof back down onto our porch doing quite a bit of damage to it. I contacted Erommy explaining what had happened. They walked me through the ordering process so I could purchase the parts to make the needed repairs. I received the parts in late December. Since it was dead of winter I stored the carton (unopened) and waited for spring. In mid March I started the repair and all went well until I started to install the louvers. The louver in the carton were about 12 inches too short. I again contacted Erommy and explained my situation. Just as before they were more than helpful correcting the error in just a few days. They have exceeded all my expectation and I could not be happier that I chose them when I decided to purchase my pergola.

Very quick delivery.

Product arrived quickly and we were able to item together without an issue. We are looking forward to using the new patio chairs when the weather warms up.

We ordered your 12 x 16 White Pergola with screens thinking it would be a relaxing spot to hang out in. The building of the pergola was not too bad until we go to the part of installing the Screens. Parts on three of the screens were broken and we are unable to put them on. My husband sent pictures immediately of the problem. The way that these screens are broken makes us think that we need all new screens and hardware. Your company assured us that we just need new hardware, and it will work. We have been waiting several weeks for these parts and are hoping that once we get them it is an easy fix. If not, then we would expect them to send us new screens and hardware. We had planned ahead and purchased this pergola early so that we would have it ready for our Spring and Summer Season to enjoy and relax. Can you please update me and send me the tracking information for our replacement parts. Our order number was #EY631657. No one has gotten back to us and would appreciate some answers. Thank you for the response below, but I am would like to know that my parts have shipped along with a tracking number. Your mailbox is full at the number that I call and no one is returning my emails. We would appreciate all new hardware for our 3 screens sent out immediately with a tracking number or else we would like you to send us three new screen sections or start the return process. Please let me know.

Very sturdy. Good value for the price. I have erected it on my deck. Customer service was very fast & friendly.

Ordered the 12x18 gazebo and installed without any issues. Instructions were clear material beautiful. I had a couple of questions and they responded with the solution within 24 hrs.excellent company and customer service.

I'm not in habit of taking time to give a review, but I think it's important for potential customers to know that this sunroom has a couple of serious defects. The biggest problem is that it leaks. Fortunately, it's not from the roof, but anything, but a mild rain brings water onto the floor inside. We have tried super caulking around the base, both inside and out. That has helped some, but the problem is not resolved. It may be because the other issue is that the trim that goes around each of the window panels doesn't stay in place. It took a long time to fit all of the panels with this trim, but when it gets warm, they start falling out. I'd love to know if anybody has found a remedy for these issues??