EROMMYReviews of erommy.com

Sauna arrived damaged, the delivery person took a pic for proof of delivery, inside the box it appeared packed well, so I had little initial concern. There was so much packing material that I cold not work around it, so I took as much of the cardboard as I could to the recycle yard. As I got further into it, the bench was cracked all along one edge as was the bench support piece and several of the main box small pieces that guide it into place were knocked loose. All this was easily repairable with wood glue, pin nails and clamps but it delayed assembly over night for the glue to dry. The Temp-probe in the ceiling of the sauna was not installed properly by the manufacturer, the metal plate labeling it was not centered over the hole in the ceiling pinching the wires and causing one of them to break off right at the probe, so there was nothing to soldier back together. I contacted Erommy and was told since I had purchased the shipping insurance to contact the i9nsurance company, which I did and they demanded a pic of all the packing material, the original shipping label on the box (which had already gone to the recycle yard) I then contacted Fed-ex to get a copy of the pic the driver took. They want the the shippers 9 digit account number, so I contacted Erommy and was told that they knew nothing about a 9 digit number. So, I once again asked Erommy to replace the broken temp probe, and have not heard back from them. So I ordered one from Walmart and it takes up to 2 weeks to be delivered. Other than that, it looks good sitting in my garage, but I am afraid to use it until I get the probe. Also the directions are horrible, I found a youtube that helped although it was for a different Sauna. Update: They did send me a replacement Temp Probe, I glued and clamped the broken wood pieces and they also sent me a $300 refund for the work I had to do to get it functional, which only took 2 hours at most. The Sauna is now working flawlessly and we are loving it. I strongly recommend getting the shipping insurance.

The couch was not good

It was a pleasure to do business. So far no complaints. I

I ordered thus item from Walmart Online was listed a it came from CA. BUT once the shipping process started I was told it came from China. I ordered Oct. 24 and never received it. I called and emailed several times to walmart and still haven't received my 2 Gazebo's... I have not been able to communicate with the actual company at all. HORRIBLE SERVICE

Fast delivery, good product

First of all, I don't think I've ever spoken to a human being before to complain about an EROMMY 10' x 16' Sunroom, Wall Mounted Gazebo Solarium. I fell in love with the photos they present on the platform, I was swayed by what they said about it being all weather and how beautiful it looked, but it's all fake. I paid four builders to install it and I have evidence of everything I'm saying. I lost $500 because they could never finish it. I didn't hire just any people; they're builders of new houses in a new neighborhood. Upon opening all the boxes, pieces and screws were missing, some pieces were broken, I took pictures of everything, and I told them we would buy whatever they needed so it would be ready by November 24th for my mother's birthday. (I bought this with all the love in the world for my mother who has Alzheimer's and is going blind, and I wanted her to enjoy it in a cozy place during the snow season, in my opinion.) The men insisted, "Ma'am, this isn't safe. Look at how the posts bend; it'll fall over in a gust of wind, and it wouldn't be worth it." I took pictures of all the damage and sent them to the seller, whom I now consider a bot or someone who is disrespectful (Dee). It says they accept returns, and all their emails say exactly the same thing: "We accept it, but you pay for the return." This is what they said: "(There is no prepaid shipping label service because the warehouse which has the item you bought in stock does not have this service. We are sorry for any inconvenience this may cause.)" There are 8 or Nine boxes with a total weight of 490 lbs, and obviously they're not paying because the cost is high. The cheapest option is FedEx for almost $1500 shipping (I also have the estimate)... He's a scammer and doesn't answer questions or solve the problem. I just filed a report with Amazon because people like this shouldn't be on a platform as important to me as Amazon. I've been buying on the platform for many years, I'm a Prime member, and I've NEVER had problems with anyone like these people who are so incompetent. Believe me if you want, but if you need evidence, I'll send it. I don't usually talk or report things because I feel like everyone gets what they deserve, but this is outrageous. I paid almost $3000 for the product, $500 to the builders, and they bought over $90 worth of screws and other reinforcement materials at Lowe's and couldn't even install half of them. I live in a new neighborhood near the military base, and the residents' association fines you for leaving things outside. The trash can I bought is right there, and if I get fined, they won't pay for it either. I explained that I've had five surgeries, among other things, that I can't carry it around, that I need a mover, and it's like I'm talking to nobody. Anyone who wants to take the risk like I did and buy it, go ahead, maybe you'll have better luck than I did ;) It's worth noting that it was purchased on October 30, 2025 at 1:57 PM, shipping was done on November 5, 2025 at 2:23 AM, and the builders were hired on November 15, 2025 at 9:42 AM. They tried to assemble it on November 16, 2025 at 7:30 AM and gave up at 8:30 PM. It was reported on November 17, 2025 at 7:09 AM, and today, December 6, 2025 at 11:20 AM, after 27 emails and countless calls, NOTHING has happened.

I have been waiting 12 days for my purchase only to receive this nessage yesterday after I sent a compkaint about it having been 11 days. I can only receive theservice at this time as I have no prooduct yet.

Product was damaged in shipping and replacement piece has not been received after a month