EROMMYReviews of erommy.com

Response from EROMMYJan 4, 2026

We apologize for any inconvenience this may have caused. I have notified the warehouse staff to send you the parts D1*2，D15*2. This process doesn't auto-update with tracking like new orders do, but if you would like tracking, please follow up with us in a few days to allow for the process to complete and we can provide the tracking number.

Response from EROMMYJan 4, 2026

First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your frustration with the lack of communication. We checked our system, and we did respond to your inquiry promptly upon receiving your email. Please don’t worry—we are here to assist you, and we are taking all necessary steps to resolve your issue. We will be reaching out to you again shortly through email to ensure we can assist you and provide a resolution.

Response from EROMMYDec 31, 2025

Sorry for the misunderstanding. Please know that the photos on our website show the details of the gazebo and that the roof opening is without mosquito netting. Could you send us a screenshot of the description of the error you see? You can send the pictures to our customer service email;[email protected]. Once again, we apologize for any confusion or inconvenience caused.

Response from EROMMYDec 30, 2025

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.

Response from EROMMYDec 23, 2025

We apologize for any inconvenience this may have caused. I have notified the warehouse staff to send you the part F. This process doesn't auto-update with tracking like new orders do, but if you would like tracking, please follow up with us in a few days to allow for the process to complete and we can provide the tracking number. Thank for your patience in this matter.