Jon L.
Got our order out quickly
Got our order out quickly. Everything came package up well.

Explore our range of products including gazebos, pergolas, patio furniture, camping and more: experience premium quality and unbeatable prices. Enjoy the convenience of free shipping and hassle returns in EROMMY. Shop Gazebos Shop Pergolas Shop Saunas Shop Fireplaces Shop Carports Shop Furnitures
EROMMY (erommy.com) has 597 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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597 approved reviews, newest moderated first
Jon L.
Got our order out quickly. Everything came package up well.
Alan
The order was on time and everything was in the box and nothing was broken thank you for everything the order was great
Shauna
Jennifer is a superior manager. She patiently described options for this novice nail person and stayed close by to answer questions and help with changes. Everyone in The salon seemed comfortable friendly and happy (sort of like an old fashioned beauty shop).
Amanda
I am disappointed by the delay in delivery and the lack of communication. Shipping showed 2-7 business days and it has now been 14 days and only a label has been made according to tracking information. I have contacted customer service, but no response.
Response from EROMMYJan 13, 2026
We apologize for any inconvenience this may have caused. Please know that we responded to you on January 9th. The email may have gone to your spam. We will be reaching out to you again shortly through email to ensure we can assist you and provide a resolution. Again, we apologize for any inconvenience we might have caused and thank you so much for your kind patience.
Jeanette
My B board is cracked on both side. I just started putting it together today and I noticed it, but I don’t know how to go about to send for a new one. I’m gonna put it together, but if it breaks in between I need to get a new one cause it’s got a fireplace and it’s got a hold up.
Response from EROMMYJan 8, 2026
I am so sorry to hear that your item arrived less than perfect. I can see how this could be frustrating! If you can please provide images of the damage we will need this for our quality control department. You can send it to our customer service email address: [email protected]. Upon receiving the images we will get back to you with a resolution. Thank you for your patience and cooperation in this matter.
John R.
I bought a fireplace log set with remote starter. It quit working after about 28 days . . . . lady who called me back from customer service said a technician would contact me within 24 hrs. After waiting 3 days I returned the item. I had to pay the $37.42 return shipping plus I was informed I would be charged a repacking fee. Now it's 2 weeks since they received the item back. Still no refund. This is BULLSHIT !
Response from EROMMYJan 8, 2026
We apologize for any inconvenience this may have caused. Could you please tell us which platform you placed your order on and send us a screenshot of your order? You can send it to our customer service email address: [email protected]. We will process your refund as soon as we receive your response.
Arthur
Need a metal roof.
Zakaria H.
I placed my order for a TV table on December 24, and today is January 4 and I still haven’t received it. There is also no accurate tracking information, which is extremely frustrating. The website clearly states 2–7 days delivery, but that is obviously not true in my case. I understand delays can happen, especially around holidays, but the lack of transparency and proper updates is unacceptable. I recently moved into a new house, and everything is set up except for this TV table, which I was counting on arriving within the promised timeframe. Customer expectations should match what is advertised. This experience has been disappointing, and I would not recommend ordering if delivery timelines and communication are important to you.
Response from EROMMYJan 5, 2026
We apologize for any inconvenience this may have caused. Please be aware that you still have a package on the way with tracking number 887530018804 via fedex. Estimated arrival time is Thursday, 2026-01-06 by end of day. Please know that the package arrived late because the warehouse staff re-sent the package. The original package was lost in transit, but the courier company did not notify us in time. Again, we apologize for any inconvenience we might have caused and thank you so much for your kind patience.