Larry
You need strong and young people to put…
You need strong and young people to put it up.

Explore our range of products including gazebos, pergolas, patio furniture, camping and more: experience premium quality and unbeatable prices. Enjoy the convenience of free shipping and hassle returns in EROMMY. Shop Gazebos Shop Pergolas Shop Saunas Shop Fireplaces Shop Carports Shop Furnitures
EROMMY (erommy.com) has 597 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Excellent
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597 approved reviews, newest moderated first
Larry
You need strong and young people to put it up.
Lowery
Parts missing, no instructions, no manuel.. Called several times for them to call back and leave a non helpful voicemail to call back the exact dame number i just called...still no response on email. Thoroughly dissapointed for my business on this one
Response from EROMMYMay 14, 2026
First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your frustration with the lack of communication and delay in receiving your backdrop. We checked our system, and we did respond to your inquiry promptly upon receiving your email. It’s possible that our emails may have ended up in your spam or junk folder, which is why you may not have seen our replies. Please don’t worry—we are here to assist you, and we are taking all necessary steps to resolve your issue. We will be reaching out to you again shortly through email to ensure we can assist you and provide a resolution. Once again, we apologize for any confusion or inconvenience caused, and we greatly appreciate your patience as we work to resolve this.
william
Took awhile to get through but finally got it
Terry
Overall good. Was missing one zipper on the curtain.
Response from EROMMYMay 12, 2026
I am so sorry to hear that your item arrived less than perfect. I can see how this could be frustrating! If you can please provide images of the defect we will need this for our quality control department. You can send the photos to our customer service email address: [email protected] Upon receiving the images we will get back to you with a resolution. Thank you for your patience and cooperation in this matter.
Jack C. P.
Great product but a couple items were damaged in shipping. I’ll contact company to get replacements but was still able to use the damaged items to assemble the bar.
Response from EROMMYMay 11, 2026
Thank you for contacting us. I am so sorry to hear that your item arrived less than perfect. I can see how this could be frustrating! If you can please provide images of the damage we will need this for our quality control department. You can send the photos to our customer service email address:[email protected] Upon receiving the images we will get back to you with a resolution. Thank you for your patience and cooperation in this matter.
Mollie
The pergola I purchased said it was 10x8. It is really two separate 5x8 units. They do not connect leaving a gap on the top. The photo of the pergola on the website did not show this. It also did not show shelves which are for a barbeque pergola.
Response from EROMMYMay 11, 2026
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.
Malea
purchased on line on a Saturday and was delivered on Thursday
Martha S.
Our pergola was received by us within 5 days. We haven't yet assembled it as we are waiting on our new deck to place it.