epicwaterfilters.com is listed under Industrial Supplies.
epicwaterfilters.com (epicwaterfilters.com) has 131 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Industrial Supplies · Lake Worth, Florida
Excellent
Industrial Supplies · New York, New York
Excellent
Industrial Supplies · ATLANTA
Excellent
Industrial Supplies · Largo, Florida
Excellent
131 approved reviews, newest moderated first
Barb M.
Having a portable water pitcher to take on vacation, so I know my water is safe and clean.
Response from epicwaterfilters.comOct 5, 2026
That's awesome Barb, I'm glad you've enjoyed the convenience of clean water on vacation with our pitcher. Thank you for being a longtime customer of ours, we appreciate your support and are so glad you've enjoyed using our products! 🙂
DB
Normally I would’ve given 5 stars but the water with the new filters doesn’t taste as good as it used to. It tastes more like regular tap water, I want to trust that it’s still filtering as much pfas and micro plastics as it used to but I can’t help but be a little worried.
Response from epicwaterfilters.comOct 5, 2026
I'm so sorry you are having this experience with our new filters. I can assure you that our contaminant reduction testing is done to NSF standards, including testing for PFAS and microplastics, and we are actively working towards getting more NSF certifications for our improved filters. Can you please reach out to [email protected] and include "agent" in your email for troubleshooting? The water should not taste any worse with our XP filters. I apologize if I am wrong, but I am assuming you are referring to the switch to our new pitcher filters.
Denis J.
You sent the order to the wrong address and I have tried several times to contact you but to avail.Please contact me about the order #ER430044
Response from epicwaterfilters.comSep 26, 2026
Hi Denis! We’ve been trying to get in touch with you, but it looks like our emails may not be getting through. Could you please email us at [email protected] and confirm the best email address and phone number where we can reach you directly? If you have an alternate email address you’d prefer us to use, feel free to include that as well. Thank you! We look forward to getting in touch with you.
Shannon
I have been in this company for about 3 years. Their filters seem really good, but they have recently had a huge rollout featuring a filter that inserts into reusable housing. My first experience with it I turned the filter housing on its side to try to thread and screw it into the dispenser, apparently dislodging the filter— it is held up on the top of the housing by two little rubber bands—a little to the side. It’s supposed to sit on little side-slits ton the bottom to keep it straight but that didn’t work. After running two dispensers of water through, I had my first taste… of our usual chlorinated-to-heck, fluoridated swamp water we have here in western OR. I was panicked and thinking I had to go get an emergency Britain’s filter until I could figure out what to do. After troubleshooting I discovered the filter hanging from the little rubber bands off to the side. I jury-rigged a homemade solution by putting a plastic lid in the bottom to keep the filter in place snugged to the top so tap water wouldn’t leak in. Not sure if I will stay with this company unfortunately. They brushed off my complaint and pictures and video I sent explaining the sitch. They did send a new filter but that doesn’t solve the essential problems of a flawed design. I hope the company can pivot and solve this problem, because I have a hard time believing I am the only one this has happened to. They are made in the USA.
Response from epicwaterfilters.comOct 5, 2026
Hi Shannon, I'm so sorry your pictures and videos were not taken seriously. I would like to help troubleshoot, though I am a little confused. The rib supports at the bottom create very little tolerance for the filter to be able to slip out of place when the encasement is fully screwed shut. One thing we should absolutely mention more often is that when assembling the cartridge into its casing, it is best to insert the inner filter cartridge into the encasement's top cap first. Only after it is pressed in should you tightly screw the encasement's top cap and body together. I really hope this helps with troubleshooting. If not, I will make sure to get ahold of those pictures and videos so I can give you a more detailed response based on them, and thoroughly explore how your filter could possibly be coming out of place within the encasement. I'm so sorry about the trouble you are experiencing and that we did not give you the explanations and help you needed through our customer support.
Denise C.
It was very frustrating to try and get past the AI response to my query about getting the new adapter that I needed for the filters to work with the older pitcher design. It took several emails and they still got my information wrong.
Response from epicwaterfilters.comOct 5, 2026
Hi Denise, our new XP Pitcher filters fit our pitchers the same as our old pitcher filters. The only thing is, the first time you purchase an XP Pitcher filter, you will need to buy the encased version, and then you can purchase just the inner cartridge for further replacements. I'm sorry that our automated replies to questions were unhelpful and that one of our representatives did not step in quickly enough. Just to help in the future, saying you need an "agent" in your email helps flag our representatives quickly. Please let me know if I can help you further in any way. I apologize for the experience you had with our automated replies to common questions.
Shelley
I bought this for my son as a gift - he is a college student so his funds are limited for purchasing the expensive filters - do you ever run sales? Otherwise I think it’s a great product.
Response from epicwaterfilters.comOct 5, 2026
We do, though replacement filters are the item we are least likely to include in our sales. If you follow us on our socials like Facebook and Instagram, we usually make posts notifying our customers of sales there. The most sure way to get discounts on replacement filters is through our Clean Water Club. It provides 15% off replacement filters and free shipping.
Preston R.
Excellent product, website is easy to navigate and delivery is made in a timely manner.
Response from epicwaterfilters.comOct 5, 2026
Awesome! Thanks for sharing Preston! 😊
Ann R.
Everything is outstanding! I highly recommend Epic Filters
Response from epicwaterfilters.comOct 5, 2026
Thank you for the review, we appreciate your support and are so glad you've been enjoying our products and your clean water! 🤗