Aaron P.
Finally Got My filter
UPDATE: Thank you for the response Epic filters. Shipping time is the only thing I can really complain about. Would be 5 star if shipping times get better. Originally my replacement filter was a few days late. I had finally got it but the packaging had been changed looks like original packaging got damaged by crappy USPS but thankfully the filter looks OK. Still waiting on a 2nd order of 2 filter pack on Amazon. Ship times for replacement filters are fairly lengthy. I ordered from 2 different places in hopes of getting quicker shipping. This is my first replacement of the everytap filter in my Hydrocell but my original filter was great. I use it for all water I drink now. Even crappy city water that used to have an aftertaste now tastes like fresh spring water. And the filter is definitely filtering. I once went 2 weeks without cleaning my bottle and at the bottom after multiple fills I found a tiny pile of microplastics. Knowing I used to drink that, I will use these filters until I can't get them anymore.
Response from epicwaterfilters.comOct 5, 2026
Hi Aaron, does the tracking say that it was delivered 2 days ago but you didn't receive the filter? Please reach out to [email protected]. In your email, include the word "agent", your order number, and a short description of the issue. Our representatives should get back to you shortly after you email. If you have any issues, please feel free to let me know here and I will make sure you get the answers you need.

