Doug D.
No instructions or pkgng
Having only received my second filter replacement I remembered there were some things I first needed to do but no instructions like the time before that were printed on the box the filter was enclosed in. This time it came in no sort of packing just thrown in a bag. First filter or item of any kind I can remember with no protective packing. I’m sure it’s reducing waste and so on but no instructions or packaging is overboard
Response from epicwaterfilters.comOct 23, 2026
Hi Doug, I'm sorry about the inconvenience! We print a QR code on those bags that links to video instructions. If you've already disposed of the bag, here are the steps: 1. Remove the old filter cartridge from the casing by holding the very top and bottom of the casing and twisting the bottom counterclockwise. Then, discard the old filter (or save it for our recycling program, where you can send back 5 used filters and receive a free replacement). 2. Rinse the new filter cartridge under cold water for 1 minute to flush it. 3. Press the new cartridge into the casing's top cap, then screw the casing back together. If you removed the entire filter casing, make sure the gasket at the top is still in place. 4. Reassemble the pitcher. 5. Discard the first full dispenser fill or the first 2 full pitcher fills of filtered water. 6. Press the timer on the top of the pitcher/dispenser for 8 seconds to reset the 90 day timer (3 seconds to turn the timer on/off). Here's a video walking through the process: https://www.youtube.com/watch?v=I2l_hd4ubI8&list=PL8y5pczppMJaaCO2SRIr7niARhwq6MZ3m I hope this helps, and I appreciate you sharing your feedback about the packaging and instructions!