epicwaterfilters.comReviews of epicwaterfilters.com

Response from epicwaterfilters.comSep 22, 2026

I know in the past we've had periods where replacement filters have been out of stock. Thankfully, we have this much more regulated now, and being sold out of products is very rare. We're especially diligent about keeping our pitcher and bottle filters in stock because we know our customers rely on them regularly. I'm so sorry you had difficulty accessing a replacement filter at this time and that we weren't more diligent about making sure our customers had access to the products they rely on.

Response from epicwaterfilters.comSep 22, 2026

I greatly apologize on behalf of our customer support team for the trouble you had getting your replacement filter. Sadly, I wasn't with the company at the time, so I can't speak to why getting your filter became so difficult or why a refund wasn't issued. I can say that since I've been here, we do our best to make sure customers receive the filters they've paid for, regardless of what caused the delivery issue. I also apologize for the very late response to your feedback. We are just now getting involved with Trustpilot and responding to reviews here.

Response from epicwaterfilters.comSep 22, 2026

I'm so sorry to hear that this was your experience with our customer service Mah. I hope we were able to resolve this around the time you gave us this feedback. We are just now getting involved on this specific review platform. Again, I'm sorry about all the trouble you went through trying to get a replacement filter and get in contact with us.