epicwaterfilters.comReviews of epicwaterfilters.com

Response from epicwaterfilters.comOct 5, 2026

Glad you've been enjoying your filtered water! 🙂

Response from epicwaterfilters.comSep 24, 2026

We're truly sorry for the frustration you experienced, both with the defective filter case and the difficulty getting the support you needed. We understand how disappointing it must have been not to receive clear answers when reaching out for help. This is certainly not the experience we want for our customers. We're glad you received a replacement, and we appreciate your feedback as we continue working to improve our products and customer service. If you need any further assistance, please contact us directly at [email protected], and our team will be happy to help.

Response from epicwaterfilters.comSep 24, 2026

We're sorry for the frustration and inconvenience caused by your subscription shipment arriving despite your request to reschedule it. We understand how frustrating it is to receive filters you don't yet need. We'd like to look into what happened and ensure your next shipment is scheduled correctly. Please reach out to us directly at [email protected] so our team can review your subscription and confirm your requested March 17, 2027, shipment date. We appreciate your patience and the opportunity to make this right.

Response from epicwaterfilters.comSep 24, 2026

Thank you so much for being an Epic customer!

Response from epicwaterfilters.comSep 24, 2026

We're sorry to hear about your experience and understand how frustrating it can be when your filter slows down sooner than expected. We'd appreciate the opportunity to look into this and help find a solution. Please reach out to our customer support team so we can learn more about your experience and assist you. Thank you for giving Epic Water Filters a try and for sharing your feedback.

Response from epicwaterfilters.comSep 24, 2026

Thank you for your kind words! We're so glad you're enjoying your Epic Water Filter! You can absolutely adjust your subscription frequency to better fit your needs. Simply reach out to our customer support team, and they'll be happy to help you update your delivery schedule. We appreciate your support and thank you for being part of the Epic family! Reach us at [email protected]

Response from epicwaterfilters.comSep 24, 2026

Thank you for being Epic!

Response from epicwaterfilters.comSep 24, 2026

We're sorry to hear that you're experiencing slow water flow with your filter. We understand how frustrating this can be and would love the opportunity to help. Please reach out to our customer support team so we can troubleshoot the issue and find a solution. We appreciate your feedback and thank you for choosing Epic Water Filters.