Steve
Poor Customerservice
Within a very short period of having the product a piece came off the lid. I wrote to them and they didn’t respond. I wrote again and they finally did. However, it took three email exchanges to recognize that I was corresponding with an AI generated system. They didn’t offer a much help and of course, as we all know, it’s frustrating if you keep track of every single piece of information when you purchased something, although I sent them a photo of the product. It is not worth the money it takes a very long period of time for the water to filter and you get far less out of the filtration in terms of how long before the filter is clogged then they advertise In addition, the pitcher one you don’t get much water for it so you’re spending a good part of the day refilling and waiting. Lastly, and I think most importantly the customer service is terrible and I’m just going to leave it as a loss and move on from there. What a disappointment because I generally take very good care of every product I have and have them for years
Response from epicwaterfilters.comOct 22, 2026
I'm really sorry to hear about your experience and the frustration you've had trying to get assistance. It shouldn't be complicated to get a replacement part when something breaks. I totally understand you wanting to take this as a loss and move forward after how we handled this. I'd still like to make this right if we can, though. I'd like to get our customer service team back in touch with you and bring this to the attention of our head of customer service. I'm going to request more information through this platform. Could you provide the email address you used and, if possible, your order number, if you haven't already provided it in your exchanges with our support team? We'd appreciate the opportunity to look into what happened with your lid and address your concerns about our support team and the filters. Also, when I request this information, I know the email from Trustpilot says, "If we don’t hear from you, the company may not be able to recognize your review as genuine." I want to assure you that we do recognize your review as genuine. I just can't edit the wording of Trustpilot's request email.