epicwaterfilters.comReviews of epicwaterfilters.com

We bought the Epic Smart Shield under sink water filter a few years ago to remove lead from our city water. We replaced our filter once without an issue but the replacement filters have been out of stock for months and we can’t get a replacement. We’ve got super low water flow on our kitchen sink but no new filter to replace it with. Customer service told us the filters would be back in stock at the end of July but it’s August now and there are no replacement filters to be had. I’m thinking we’re going to have no other choice but to replace the system as we definitely have lead in our water supply. This is frustrating and disappointing.

Bad product and terrible customer service. Like some others, we ordered the Epic Water filtration pitcher which worked very well for a couple of weeks. After that the flow rate through the filter became so slow that it takes all night to filter a minimal amount. I could not reach anyone at Epic Water by phone so I sent an email requesting a replacement filter. The company responded by email stating that we probably had water with high turbidity - and they would "look into it" Our town tests its water annually and reports a very low turbidity (1.38 NTU).

I've been an Epic customer for close to a decade and although they never fully or directly answer questions via email and nobody's ever answered the phone, their customer service when it comes to faulty or underperforming filters is impeccable. We have multiple personal bottles and the Pure pitcher. Anytime we've had a filter issue, whether difficult from which to drink or just stops filtering after only a few weeks, a new filter is immediately sent out. Prior to the Everytap and Everywhere, which are the only individual bottle filter options now, we only had one issue over the years. Pure Pitcher filters are constantly a problem with maybe every 3rd working as intended. We only use it to make coffee, filling it once every day, so it should last 4-5 months, according to their website. I'm in a small NH town with very clean water, right from a river, filtered through the town system. It always varies but a few have lasted the 4-5 months as indicated, while most don't last half that time, which tells me it's not my water. Had I left this review a few years ago, 5 stars, hands down. They seem to be slipping though and I hope it's just a fluke. We love Epic and don't want to go back to bottled water.

Ordered the Epic Nano water pitcher and spare filter in May. It's now July and I still haven't received it (in the UK). Numerous emails sent to which the replies are very wishy washy and tell you no detail, what the problem is or when it'll be sorted. Fingers crossed it arrives soon, but judging by other reviews, I doubt it will. Edit (5/10/26): Pitcher arrived and I've been a loyal customer ever since. I even take it with me on holiday! I think they now have a UK distribution centre which speeds things up. Replies are also timely and not stock answers. So, even though the original review was accurate, they've definitely redeemed themselves in my opinion.

I ordered an epic water filter on May 9, 2024 and just to be ahead of the game, I went ahead and ordered three replacement filters. My order showed up with the water pitcher and one filter and it is now June 9 and I still have not received my replacement filters. I contacted them around the 18th and somewhere in the 25th of the month of May to ask where my replacement water filters were and they told me they would be sent out the following week…not only have I not received my replacement filters, but they have essentially held on to my $92 for the replacement filters for 1 month. I have sent them three emails the first one asking where my replacement filters were and they said they would be sent out the following week when I had heard nothing and had no update the following week I sent them another email and in that email I told them that it was unfair for them to hold their customers money and not update them on when the product would be arriving. I stated that if they didn’t have the products in stock, they should tell the customer that they can give them a refund until the product is back in stock and can be shipped or they should not sell things on their website that they don’t have in stock. I did receive a full refund for my order however, I now have a water filtration system that I don’t want and that I have no replacement filters for and I will not be using this company again because they do not have ethical customer service or good customer practices. The second time I emailed them they sent me a $10 refund to my order saying they were sorry for the inconvenience… I don’t want $10 of my money back. I want my filters or an actual delivery date. Their customer service is absolutely terrible and I feel like they lie to their customers after you’ve already given them your money. You can call the phone number, but no one ever answers and when you leave them a message no one calls you back. I would not purchase from this company if you value your time and money.

Avoid. Epic Water should inform their users that their filter do not work in some areas of Australia, such as Melbourne, because of the number of sediments in the water. But they do not inform them.

I can only echo what other reviewers are saying and this is now a disreputable company as clearly they are not in the business of fulfilling orders. For years I happily used an Epic Water Filter jug and filters until they cancelled my auto-subscription for water filters, I have no idea why. I tried to order a new filter recently and their delivery time had massively increased to 7-10 days...2 weeks later I chased the customer service team and they auto 'reconfirmed' the order. No personal email or apology. I chased them again after about a week to ask them to confirm my delivery date as by this time my filter was very old and I was desperate for clean water. Again, I received an automated email advising of a £5 refund, which I assume was an attempt to buy more time. Finally I emailed a third time and asked the team to provide a personal response from a human being (!) to confirm when the filter would arrive and again there was no response except an automated re-confirmation with a new order number. I finally requested a full refund after over 3 weeks, which I was concerned if they would actually do. Thankfully, they did process the refund but for such poor service I will never purchase from them again. The filter and jug will be recycled and I now have to research new filter companies that actually having a functioning supply chain and customer service.

I must say I had a good experience with customer service despite the delayed order. I reached out to Epic Water after 4 weeks of not receiving my order, they were very responsive and I'm happy with the solution they gave me. Judging by my own experience and other people's reviews, orders do take a long time to arrive to UK (4-6 weeks, posted from US I believe), however the products are good quality.