epicwaterfilters.com Reviews | Read Customer Reviews of epicwaterfilters.com

epicwaterfilters.com Reviews | Read Customer Reviews of epicwaterfilters.com

epicwaterfilters.com reviews

131 approved reviews, newest moderated first

Rico
Dec 22, 2024
As follow-up to my previous review by RICO
As follow-up to my previous review: This was a purchase from Amazon. I returned what I considered the incorrect filters for replacements to match what originally came with my NANO pitcher purchase (black, triangular shaped, NANO). The new replacement ones that I ordered arrived and were still round and grey in color. I finally received a reply to my e-mails to EPIC and was told that they revamped the look of the NANO filters to now being round and grey and would let the next higher-level authority know about the Amazon issue. It would have saved EPIC shipping charges and some aggravation to me (or other) customers had EPIC notified on their website about the change and had Amazon removed the faulty information about this item. Amazon still has the wrong photo and information for the 3-pack EPIC NANO filter. It still (today) depicts a black triangular one, and states that it is battery operated. I am now using the round grey EPIC NANO filters that came the second time and have to assume they do what they are supposed to. I may bite the bullet and send a sample to be tested to my home county to verify.
Response from epicwaterfilters.comOct 5, 2026
Hi Rico, I'm glad you did end up getting a reply explaining the reasoning for the change at this time, but again, I greatly apologize for all the confusion that should have been avoided by explaining this from the start. Amazon typically takes some time to review changes to product listings before updating them, but it should have never taken even close to this long for the images and text to be updated. Since we sell largely online, it is so important that our listings show exactly what we are selling. This was a huge failing on our part, and your concerns were beyond valid.
Report
Bernie S.
Oct 26, 2024
Well water 3x's more contaminated with PFOA & PFOS
Finding out that my well water was three times the legal /allowable standard of PFOA & PFOS, I promptly ordered the Epic Water Nano Gallon Filtration system. I am extremely happy that I made the decision to purchase this product. After 24 years of drinking water from my well (1 gallon/day) I was horrified to see the levels of the forever chemicals I had been consuming. DHEC performed the tests and provided me with a One Drop Pitcher. This however didn't provide the elimination of these forever chemicals. I am so happy to be drinking water knowing these chemicals are reduced by 98.9%. So glad I made this decision.
Response from epicwaterfilters.comOct 5, 2026
I'm so happy you've had such a positive experience with our products. We strive to go above the standard with our contaminant reduction capabilities so our customers can have the clean water they should have. That is quite the story and very alarming to find out about! Thank you for sharing your experience and for your support. 😊
Report
Gloria K.
Oct 17, 2024
I am not happy about the quality of its replacement filter
I am not happy about the quality of its replacement filter, it takes longer and longer to do the job after 30 days used. Now, it required about 3 hours to filter only 700ml of water. It's useless and waste of money. I won't recommend this product.
Response from epicwaterfilters.comOct 5, 2026
I'm sorry this was your experience with our products Gloria. We did have some clogging issues with our old filters, mostly due to high sediment in incoming water, but also due to some faulty filters, which should have never been the case. Thankfully, we have greatly improved upon our filters, assembling our pitcher filters in our own facility, largely with U.S. components, with our Nano XP fully made in the USA. This should not have been something you had to deal with in the first place, and our customer service should have resolved this for you with no fuss.
Report
Judith L.
Oct 15, 2024
Bad Customer Service
Like others, my filters lasted just 3 and 5 days. I have had several emails from them but they will not replace them because I purchased them online through Amazon and not through their storefront. I live in a relatively remote part of NSW Australia so have to do most of my purchasing on line. They do not care and will not replace them. Thinking of going to a different brand.
Response from epicwaterfilters.comOct 5, 2026
Hi Judith, did you purchase this through our official Amazon storefront? A filter lasting that long is definitely faulty, and it was completely wrong of us not to have gone to greater lengths to work with our Australian distributor to try to get this resolved properly, as it should have been. How to resolve this through Amazon should have been explained much better by us as well. I'm so sorry this was your experience with us, and I also apologize for the late reply, as we are just getting involved with this review platform.
Report
Mark W.
Oct 14, 2024
Fed up and annoyed
I received the filter within the 9 days. I’m still waiting for the jug and filter well over a month now. I sent several emails. Eventually one came back saying they must have over sold. No real apology. I’m also concerned bearing this in mind they’re still advertising the things on Facebook. An email came through over a week ago saying it’s now on its way. Fingers crossed. It’s the worst service ever.
Response from epicwaterfilters.comOct 5, 2026
You are so right to be frustrated with our handling of this. Overselling and difficulty with fulfillment should have never been something we subjected our customers to. We now have this all much more streamlined, with much stronger communication between our advertising, sales, and inventory teams to make sure everything lines up. An order taking this long to be fulfilled should have never happened. Did you get your product soon after this review? I also apologize for the late reply to your concerns, as we are just getting involved with Trustpilot.
Report
Adam R.
Aug 30, 2024
Amazing customer service
Amazing customer service. Have now used for 3 years and anytime I’ve had an issue they have resolved. Stock does seem to move quick these days but I assume that’s down to more people being savvy with their water. Will continue to use going forward.
Response from epicwaterfilters.comOct 5, 2026
So glad you've had a good experience with our customer service Adam! Thank you for sharing your experience and for being a longtime customer. 😊
Report
Liam
Aug 14, 2024
Bad customer service
Bad customer service, no filter for weeks and condescending replies to emails about waiting for a further 5 business days, bad website that doesn't let you manage your own subscription, overpriced product compared to zerowater. Been a customer for a few years but I am done and it seems like this company wont be around much longer.
Response from epicwaterfilters.comOct 5, 2026
I am so sorry this was your experience with us Liam. It is truly appalling that you received condescending replies to your emails. That is never how our customers should be treated, and I greatly apologize on behalf of Epic Water Filters. The small person icon in the upper right-hand corner of our website is where you can log in and manage or cancel subscriptions. There are a lot of places to click when navigating our website, and there were even more with our old website design. I apologize that where to manage subscriptions was difficult to find. It is something that should be easily accessible. Thank you for having been a longtime customer, and I'm sorry we let you down with our email communication and by not getting your filter to you in a timely manner.
Report
kibbee
Aug 13, 2024
A Replacement Filter does not make it okay
I appreciate that Epic will send out replacement filters quite liberally for failing filters, but why when a Pure Epic water filter should get 150 gallons does it last less than 10-days and maybe 20 gallons of water? I mean if I had 2-hours for it to filter through, you could call it working. But it shouldn't take longer than 20 minutes. We know how much water we are putting in because after the 3rd filter change in less than 2 months I started a tally each time we filled it. We have a water report and it is actually good water. We purchased this because it does more than the Brita. We should have mud coming from the faucet at this rate. I am looking into a new system - perhaps osmosis this time. I actually think they hide bad reviews because there are none really. Kind of crazy.
Response from epicwaterfilters.comOct 5, 2026
Hi Kibbee, I greatly apologize that you ran into issues with the filter life of our Pure filters. They should have been lasting much longer than that. We have since put a lot of work into improving upon the Pure by creating the Pure XP, which is less likely to have clogging issues and is assembled right here in Palmetto, FL, USA, where I am. It is so understandably frustrating that your filters would last such a short time. I also apologize for the late reply to your feedback, as we are just getting involved with this review platform.
Report