EntirelyPetsReviews of entirelypets.com

I ordered a Rx online for my dog 3-13. The Vet had already sent a fax Rx. My credit card was charged ($57). I called on afternoon of 3-13 and was told by Arron that it would go out that day or the next and I'd get an email when it was shipped. By the way, the phone rang for 10 minutes with no answer. When I tried again I was on hold for 30 minutes listening to ads continually. I called again on 3-19, was told it would "really" go out today via express shipping!! (Yes, was on hold for long, long, time) On 3-20, as I received no email confirming, I called again. David said it would go out on 3-23. I asked, "What's going on down there." He said all orders in February and March are delayed and/or back ordered because they are "changing their system". (What kind of 'system change' requires two months to implement??) I also asked why their website doesn't mention this delay to customers. I got no answer. BTW, the Chat function doesn't really work. You start at a high number and watch your position creep up slowly for hours. The reason it creeps up at all is people in front of you give up. It isn't real. Also; the company has one pharmacist. ONE! A nationwide on-line pharmacy has one pharmacist. And, no, this has nothing to do with the pandemic. it's now 3-28. Order never shipped, they aren't answering their phones. BTW they are running HealthyPets.com too; same address same non-service. I've disputed the charge with my credit card company. To me it's immoral to take money and not ship a Rx that may be needed to save a pet's life. It's just wrong. Look at the dates of all reviews. This was was once a legit company- no longer. Now no one answers the phone. RUN! I

EntirelyPets Pharmacy is the WORST!!!! I have an auto-refill of a prescription for my nearly 20 year old cat. The auto-refill should have triggered the week of March 9th. It did not. I sent an email to the company asking when they would process my order? No response. I placed a new order the week of March 16. It never processed. I called and sat on hold for easily 30 minutes after the system twice hung up on me. I speak with Nelson, a customer support supervisor I later find out. I am told the order will ship that day and I should receive it by Friday. At this point, I'm rationing my cat's medicine, only giving her half doses. Friday comes, no new shipment. I use the last of her existing supply. I call, I wait on hold another 30 minutes. I am told by Nelson that the package will arrive Saturday and am given a tracking number. That package was delivered today... to an address in Maine. I live in Georgia. It is obviously not my order. I call again today and am told the pharmacy is closed on weekends and I have to call back Monday. Do not use this pharmacy. They might have the medicine your pet needs, but you will NEVER receive it.

Placed an order in February and have not received it. Can’t get a hold of them at. I will dispute with PayPal.

I placed an order on 3/12/2020 and had not received it by 3/20/2020. When I checked the status it said pending. I called to follow up and was told it was on backorder. As I was telling the rep that they should have told me this when the order was placed and that they had no respect for my time, the rep began to talk over me. I told her not to talk over me and she started doing it again. I told her to cancel the order and was saying I wanted a cancellation confirmation. She did not hear because she started talking over me again, saying she would cancel the order and hung up on me. I called back and was on hold for over an hour waiting to speak with a supervisor and was hung up on again. When I called back, I asked for the rep's name and id # before asking for a supervisor. This time I spoke with a supervisor who canceled my order and said he would look into who hung up on me. I was not comfortable with the fact that the cancellation confirmation had a different order #. I advised the supervisor I would also be contacting BBB and the corporate office. I will not shop with them again.

I was charged and never received my order or refund. Called multiple times to cancel since they explained my order was backordered. It’s been 1 month since the order was placed. They’ve been holding my money still. Now I can’t get a hold of anyone. BEWARE OF THIS COMPANY.

placed an order and have still not got it (pending) tried to contact the company several times a day by phone, email, left messages on their website and still COULD NOT REACH ANYONE. Would not use them again

Go somewhere else! Something is going with this company. Paid for quick shipping but order was still listed as pending five days after. Called to cancel, on hold for over 30 minutes, they said they would cancel. Received "cancelled" order five days later. Called again to return, another 30+ minutes on hold, they said they would email me a shipping label. Three days later have still not received said label. Tried to call again but call failed to go through.

I dont trust this company. They never fulfilled my order and neither myself or my vet could reach them by email, live chat or phone for over a week. They had messages twice in one week that they were updating their site with a day in between where they were operating But I was on hold for 30 minutes and then cut off. I waited for 30 minutes to move from 45 in the chat line to 23. I couldn’t wait any longer. They never answered 3 emails. I just wanted to cancel my order in the event they eventually reached my vet. I told my vet not to approve but I was still trying to cancel out. I had to buy the meds elsewhere as I obviously could no longer wait for them. I dont know what kind of company this is but it doesn’t seem very legit to me at the very least its certainly not run professionally. Very very frustrated and angry