EntirelyPetsReviews of entirelypets.com

Product was back-ordered but I wasn't notified and there wasn't any warning when I placed my order. At least it was delivered in 2 days instead of 2 weeks.

Wow, I also wish I had read these reviews before placing my order. In early Feb I ordered over $400 worth of expensive supplements my vet recommended for my elderly dog whose kidneys are beginning to fail. The only reason I chose this company was because they claimed to have Dasuquin in stock, and that was something the vet had suggested as well. For some reason, Dasuquin seemed to be on back order everywhere except Entirely Pets, who claimed it was in stock. After processing my payment for it, they told me it was back ordered but supposed to arrive within a week and be shipped to me. That communication was now 3 weeks ago and I’ve never received the product, nor will anyone answer my emails to find out the status. Claiming a product is in stock when it isn’t, and then taking payment for it anyway, seems like fraud to me. I’m also missing a bottle of Azodyl kidney supplement. This is even more maddening as I discovered elsewhere, days after ordering it, that it has to be kept cold & shipped overnight or 2 day express at most. I am 90% certain this info was NOT on the product page the day I ordered it. In fact, all the normal mail options as any other product were offered as choices, so I just selected regular mail. Why would you offer a shipping choice specific to a product, that ruins that product’s efficacy??? I went back to check the product page again, and now in big red letters there is a notice that it has to be shipped express. I’m pretty sure that was not there before. But I really needed it for my dog and need it to work, so I reordered the product & paid $35 for 2 day shipping. It arrived late the 3rd day, so I asked for a shipping refund since they promised one if it didn’t arrive on time. (I lost a whole day when I badly needed to be doing other things, just waiting at home for the package not to arrive.) They agreed to refund the $35, but I’ve still never received it, or the Dasuquin, or the *original* bottle of Azodyl that was sent thru regular mail, though they processed payment for these items. I’m out about $235 at the moment. And now they are just ignoring my emails. I don’t usually write reviews but I bought these items to try to make my dog’s final months as comfortable as I possibly can. I’m happy to update this review if they make things right, but for a place that claims to be concerned with pets to do business this way is appalling.

Our Olie loves his mini bones👍

If I could give them 0 stars I would! I ordered from them because emu dog needed an ear wrap for an aural hematoma... it took a while to even arrive (wasn’t even needed anymore) and also it didn’t fit. So after receiving confirmation that if I returned the item (and paid return shipping) I would receive a refund. So, the next day I sent it back and received confirmation that they received the package. I waited about a week and still no refund. I love-chatted 2 separate people who acted like I never sent them the item back. They changed their story once I sent them screenshots of the USPS tracking. So, after that I waited another week, still no refund like promised (live-chat said 3-5days). So after talking to about 4 people on the phone and being told different (longer) times to expect my refund it has almost been a month since they received the package and no money back. I also can’t get any customer service rep on the phone to talk about this either. Pitiful customer service each time is a different lie as to why my money hasn’t been refunded.

I ordered flea and tick medication for my dogs. I received no notification that the meds were being shipped a week later. I gave them a call and confirmed everything was approved and would be shipped the next day. A week after that I only received 1 of the 4 medications I ordered but was charged for all 4. I had to call customer service 3 times to get through and when I did I was told unapologetically that they know nothing about the charge and that all they could do was send an email to accounting. I was appalled by the lack of concern and professionalism conveyed by this company. I have yet to receive a refund for their mistake.

EPIC FAIL! On 2/4/21, I placed this order. On 2/5, I mailed a paper prescription to the address specified (vet won't fax). On 2/11, I called and lines were busy so left a voice message. On 2/18 I called and reached a rep, who said it was before 9am PST so the pharmacy was not open. He promised that someone would call and/or email me by the end of the day on 2/18. Since then I have received ZERO communications on the status - nothing. No email, no call back, no apology, no explanation. And no medicine for the dog. The order has still not even shipped. On 2/20 I called and spoke with CSR rep "Payal" and cancelled the order. She sent me an automated message cancelling order 1150173. That is NOT the order number that was given to me! I gave her the correct order number, I don't know why the cancellation email came for a different order number. All told I wasted: 1. The time to place the order and (snail) mail the prescription to you. 2. The time it took me to follow up on 2/10 and 2/18. 3. The time it took me to call today 2/20 to discuss this with Payal and cancel the order. 4. The time it will take me to call the vet, to drive to the vet to get yet ANOTHER paper script to replace the one I sent to you. 5. The time it will take for me to start all over again ordering from another pharmacy. 6. The time I will need to wait for a new order to come to me from a more reliable pharmacy. 7. The time it took for me to write to you and tell you about this dismal situation. This was an epic fail on so many levels. Please be sure to cancel order W-255668 as I requested today via phone conversation with Payal @ 800-738-7209 at 12:29 pm.

*Update* - 2 weeks have passed since I wrote this review. Still haven’t received the product. Still haven’t been contacted by the company. Seriously, they’re the worst. Wish I would’ve read these reviews before placing my order. Placed an order on 2/5/21 for 3 items. As of 2/13 the order hadn’t been shipped, so I called to check on it. Was told that 1 of the items, Sure Grow, had been back ordered BUT THEY JUST GOT IT IN and it will ship to me on Monday (warehouse closes for the weekend). Got an email today, 2/20/21, that my order partially shipped. What item wasn’t shipped? The Sure Grow! Just called customer service & was told Sure Grow is back ordered, so the 1st customer service rep lied to me. They had not just gotten it in. I’m supposed to get a call back from the warehouse manager Monday morning. I won’t hold my breath.

i thought this was going to be a good place to get my dog's meds .. i was wrong ....put a order in on 2/12/21 now 2/16/21 told me i would get my order in 2-4 days so i called then 2/16/21 at around 7pm i asked they why my order was still pending.. he told me it takes time .. then i asked why did i have 2 orders when i place 1 and he stated he could not the 2nd order by now i am getting p-off more yelling with the 2 of us and not no where . so i reported my card lost bec they still not taking any money from me .. will pay the $60 on amazon