Entertainment EarthReviews of entertainmentearth.com

There was a limited edition drop for a Funko pop. Probably the worst experience ever trying to buy. The website crashed for almost 40 minutes. This should’ve been something that should’ve had precautions so this wouldn’t happen. Completely terrible

Non stop issues, products arrived damaged and customer service doesn't exist. This company absolutely sucks

EE has never fulfilled a single order I have placed. Every item is sold to me, at full price, only to sit for months with no communication from the company. They will then list the items as sold out or backordered, again without any communication. Worst company I have ever had the displeasure of dealing with

Donald was able to help me out with all my questions for my order in a courteous and professional manner. I’ve ordered collectibles from entertain earth a few times and have always had a pleasant experience.

DON'T BUY FROM THEM! I pre-ordered a Transformers set in Dec, 2024. Its original price is $109, with the end of year $10 off, I paid $99 plus shipping And coming to April 2025, EntertainmentEarth sent out an email saying Tariff impacted them AND they mark up my pre-order item by $10 yes, they did. Amazon, Walmart will ensure lowest pre-order price. BBTS, they did mark up their products because of Tariff but they leave my Pre-orders untouched ONLY EE marked up on an pre-order that I placed 4 month ago And when I tried to return their item, guess what? They make up something called Shipping & Processing, Coupon Adjustments And deduct from you refund So, if you return an un-opened item, you can only get full price, minus shipping fee (customer pay) minus their blah-blah adjusment This company is literally shameless

This company is a far cry from what it once was. I have bought so much from this company dating back to 2005. From action figures and Pops to statues. They would accommodate you any way they could. Whether it was having a great selection of items, their shipping, or customer service, they were the best. Even their social media was engaging. But as of late I find myself questioning everything. Listings are inaccurate as it pertains to "preorder". I see things listed as "Not mint" yet they're also under "preorder". How can they know if something is "Not Mint" and not even in stock? Other items I've placed orders for items that are listed as such and they're already in "processing". I wouldn't be perturbed if not for the fact that coupons don't work on preorders and I'm not allowed to use PayPal for preorders. It's VERY inconvenient. And all they do is come up with excuses that don't even make sense or regurgitate policies that have nothing to do with the matter at hand. They also used to be excellent when it comes to shipping. Now it's like every other item is squashed from the inside. Mint guaranteed? Hardly. Now we get to their social media. They ignore trolls, political comments that have nothing to do with others' comments or the post, and yet my comments about their explanation on tariffs, as well as the aforementioned issues on preorders gets me blocked, and when I took to the site to ask why, all I get is this "Our social media team can deem comments to be inappropriate". What exactly is inappropriate about pressing about business practices? The tariffs have gone down and yet they stand by their large hike in prices. Shouldn't they wait until the prices are final and then adjust accordingly? That was the concern. These companies now are so thin-skinned they can't even deal with customers concerns without either banning them or throwing a tantrum. Do yourself a favor-if you want an item go to BBTS, Nerdzoic, or even overseas like AmiAmi. At least you'll be dealing with transparency and professional cs. Edit: I don't care what you say, you're not honest, you make up excuses for your screw-ups, you move the goalposts as you see fit, and I was not spamming anything or anyone, but please do continue to hide behind your ever-changing "policies". I have never had any of these issues with any other store or company. Fix yourselves. I said reduced, or do you not know how to read? I'm not the only one who has issues with your bs.

Placed an order in Nov 2024 with an estimated delivery date of Jan 2025. Jan 2025 comes around and it gets delayed until Feb 2025. Feb 2025 comes around and it gets delayed until Mar 2025. You know the story. It is now May 2025 and the order still has not yet been fulfilled. Furthermore they have the gall to raise the price on the items that haven't yet delivered. Customer service is extremely responsive with bot-like / canned answers like 'While your order is still active, we are waiting for more information from the vendor. Unfortunately, we do not have an ETA at this time, but we are still expecting another delivery. If any changes are made, we will send an update promptly via email." Same response every time. Don't waste your time and money on this useless organization.

Made an order for delivery to uk and after countless attempts at tracking my items they kept giving me info but when contacting the courier service they told me the info doesn’t exist . Had numerous attempts at contact to be fed the same rubbish . Been ripped of completely by this company. I had full intentions of using them for my collection but will never use them again . Stay clear !!