Entertainment EarthReviews of entertainmentearth.com

Prices increase, and now they don't honor their mint quality. Been a customer for 25yrs. There lack of shipping quality leads to non mint items at mint condition pricing. I guess there just like walmart, target, and Amazon now. Sad. Maybe big bad toys can do better.

I sent an email with a question, and it was Donald who responded back to me. In the response email, Donald basically said, you are next to receive the item you enquired about. I was cool with that because things happen, my nephew will have to wait. I should look into an alternate plan. I casually mentioned that in my response email back to Donald, and called it a day. However, Donald, being vigilant. Being the superstar he is must have checked the inventory and found an extra of the item I was asking about. Donald recontacted me with that news, and the item will make it out to me shortly. I can't thank Donald enough for his efforts and dedication. Donald didn't have to do that, but his kindness and care is going to make a kid very happy on Christmas day. I wish I could buy Donald a drink, but the best I can do right now is give him high praise for going above and beyond for a total stranger. Donald is a good dude. I believe Donald is making a difference, and it really goes a long way.

I had the pleasure of speaking with Donald. He was professional, knowledgeable and genuinely passionate about collecting. Because he’s a collector himself, he could relate to my concerns, offer great suggestions, and share insights on releases I’d missed. It’s like buying a car from someone who’s actually driven it… the experience is personal and memorable.

Shipping rates are based on dollar amount instead of size and weight like most any other retailer. I was charged $19.95 for an item that would ship for $7 anywhere else. A ridiculous system.

As mainly a moc collector, I've had a lot of trouble over the years w/ the big box companies (in regards to shipping) and though I've heard many people complain about EE, I have to say that they've been on a perfect streak with me for almost 2yrs! Plus, the customer service is usually just as good. For example, today I contacted them about an import figs card being damaged. It was a Hiya 1/18th WalkingDead King Walker. The cust service rep, Donald, gave me a couple fairly good options and then sensed that I wasn't completely happy. So D stepped the call back and worked with me some more to make sure I was cool w/ everything and that I felt made whole by the fairly trivial issue. You cant ask for more than that! TVC collectors have especially been tough on EE and I urge you to give them another chance. It cant get worse than Amazon, Target or WalMart?! True opinions and true experience.

I experienced a shipping error with the product I ordered, so I called EE customer service and spoke to a gentleman named Don. He politely walked me through the process to determine how to fix the error and proceed. He was incredibly professional and answered my questions very efficiently! Because of my great experience, I would recommend this online retailer to other people I know, A++!!

UPDATE: I called the number the reply told me to call, and supervisor "Eddie" was equally, rude, curt and unhelpful. He lacked even the ability to feign sympathy. He kind of made me feel like garbage for calling in. When I tried to discuss the issue, he said he didn't want to turn it into a debate and hurried to end the call. Don't bother calling their number. They just reply to every bad review because it helps the algorithm keep seeing them as a "good" company when they are not. PLEASE, just buy from Amazon. Their customer service always resolves everything and return shipping is free. Original review: Their customer service rep "Garrett" was curt and unhelpful. Their "hassle-free" return guarantee is a lie. It's quite a hassle. I hate to say it, but Amazon is just the better choice. Amazon's customer service always helps and returns are free.

Pre-orderd Godzilla in June through this site because the delivery fee was cheaper than going through the manufacturer. It was supposed to be delivered in July and then August and it's now September. When I call they tell me it's a shipping delay and it will be here next month. If you really want an item just go to the Hiya site and pay the extra 15 dollars for delivery. My grandson really wanted this Godzilla but I don't think it's ever going to come. I won't be ordering from this site again.