Empire ImportsReviews of empireimports.com

Response from Empire ImportsDec 21, 2015

Hello Dmitri, Thank you very much for your order and for taking a moment to share your thoughts with us on Trust Pilot. I apologize that you did not see that additional duties and fees would be due for your Canadian shipment. We try to also call new customers to make sure they are aware - I am sorry if we missed you somehow! If you ever have any questions or would like help estimating your International shipment please call us at 1-800-544-4744. Kind Regards, Empire Imports Customer Service

Response from Empire ImportsNov 19, 2015

Hi Debbie, Thank you for your business and excellent 5-Star review. A3 size paper is definitely a hard to find item in The United States. I am glad you found us for it! Kind Regards, Empire Imports Customer Service

Response from Empire ImportsNov 12, 2015

Good morning Darla, Thank you very much for reaching out to us. I apologize it was sent so soon. We have contacted Trust Pilot about this issue and hopefully they will resolve it shortly. I also apologize that you did not receive the tracking we had sent to you. It looks like the package was delivered. I will contact you shortly to make sure that you have received it. Kind Regards, Sandra Stevens Empire Imports Customer Service

Response from Empire ImportsNov 10, 2015

Hi Bryce, Thank you for your order and 5-Star review. We look forward to doing business with you again! Kind Regards, Empire Imports Customer Service

Response from Empire ImportsNov 10, 2015

Hi James, It is great to hear that you had a 5-Star experience. Thank you for your order and feedback. I hope that the Conceptum Notebook & Leitz Style items give you years of great use! Kind Regards, Empire Imports Customer Service

Response from Empire ImportsNov 10, 2015

Hello Isabelle, Thank you for your order of our Hanging File Folders and great 5-Star review! Kind Regards, Empire Imports Customer Service

Response from Empire ImportsOct 7, 2015

Hi Sandra, Thank you for your order and for the fantastic 5-Stars. It is great to hear your order went without a hitch! Kind Regards, Empire Imports Customer Service

Response from Empire ImportsOct 7, 2015

Hello Shannon, Thank you very much for your order. I truly apologize for this. I agree it is unacceptable to not receive updated order information especially after request. It is most unusual and I am very sorry that you were not provided an answer when you contacted us. I would love for the opportunity to assist you and resolve this for you. I will be reaching out to you today. Kind Regards, Sandra Stevens Empire Imports Customer Service