Empire ImportsReviews of empireimports.com

Response from Empire ImportsFeb 28, 2017

Greetings, Thank you very much for your business and for taking a moment to reach out to us through Trust Pilot. I am very sorry that your paper was damaged in transit. We are happy to replace it for you. I will contact you today to help. In the future, for faster service, please call us Monday-Friday from 8:30am-5:00pm EST at 1-800-544-4744. We work very hard with our shipping carrier to ensure that our products are received in the good condition they leave us in but in the event that something is damaged we like to make the replacement process as fast and with as little inconvenience to you as is possible. Kind Regards, Sandra Stevens Empire Imports Customer Service

Response from Empire ImportsFeb 15, 2016

Hello Robert, Thank you very much for your order and for taking a moment to give us feedback. We're a small business and we appreciate the opportunity to improve. I apologize that the A4 size Card Stock was briefly on back order. We work hard with our suppliers to keep inventory on hand. I am sorry that there was some unexpected demand for this and we fell short. We post availability online and reach out personally as well to be sure our customers know when something is on back order. But it is disappointing when you need something hard to find and have to wait. Thank you again Robert - we will try to do better in the future! Kind Regards, Empire Imports Customer Service

Response from Empire ImportsDec 21, 2015

Hello Dmitri, Thank you very much for your order and for taking a moment to share your thoughts with us on Trust Pilot. I apologize that you did not see that additional duties and fees would be due for your Canadian shipment. We try to also call new customers to make sure they are aware - I am sorry if we missed you somehow! If you ever have any questions or would like help estimating your International shipment please call us at 1-800-544-4744. Kind Regards, Empire Imports Customer Service

Response from Empire ImportsNov 12, 2015

Good morning Darla, Thank you very much for reaching out to us. I apologize it was sent so soon. We have contacted Trust Pilot about this issue and hopefully they will resolve it shortly. I also apologize that you did not receive the tracking we had sent to you. It looks like the package was delivered. I will contact you shortly to make sure that you have received it. Kind Regards, Sandra Stevens Empire Imports Customer Service

Response from Empire ImportsMar 31, 2015

Hello Sherry, Thank you very much for your order with Empire Imports and for taking the time to share a review for us on Trust Pilot. We depend on feedback from our customers to always improve the products we offer and the service we provide. We strive to bring hard to find innovative items from around the world to our customers. When there is unexpected demand and something sells out the lead time for back orders can be longer than we would like. Your input will be used to help us do better. Kind Regards, Empire Imports Customer Service