Empire ImportsReviews of empireimports.com

Response from Empire ImportsDec 1, 2017

Good afternoon, Thank you for your purchase with Empire Imports and taking a moment to reach out to us on Trust Pilot. We apologize that your order was out of stock at time of purchase and you were not informed of that. We do our best to express that to the customer of any out of stock items via email and phone. At Empire Imports, we strive to provide the best quality customer service and support. For the inconvenience with your order we would like to extend to you 10% off your next order. Please contact myself directly at 800-544-4744 x 101 when your ready to place a new order and I will apply that discount. Once again I apologize for the inconvenience and delay in your order process. Thank you, Empire Imports Customer Service

Response from Empire ImportsSep 25, 2017

Good morning Ekkehard, Thank you for your purchase with Empire Imports and taking a moment to reach out to us on Trust Pilot. We apologize that your order was delayed by UPS due to the customs process. It is not always an easy process for us to accurately establish what the duties and fees will be once a customer's order arrives to the border. We do our best to express that to the customer prior to them making the purchase or before processing the order. I do apologize if that did not occur when your order was placed online. Once again I apologize for the inconvenience and delay in your order process. Kind Regards, Empire Imports Customer Service

Response from Empire ImportsFeb 6, 2017

Hello Gerry, Thank you very much for your purchase with Empire Imports and for taking a moment to reach out to us on Trust Pilot. In the future to receive the fastest service please call us Monday-Friday from 8:30am-5:00PM EST at 1-800-544-4744. We are here and happy to help! I looked into your order history and I only see the one purchase of US 2-Ring Binders, not European. The Binders you have are standard US 2-Hole 7cm spaced. I apologize for any confusion. We offer a full 30 day Return policy. If these Binders were not what you intended to purchase you are welcome to return them for a full merchandise refund or exchange. We will reach out to you today to help you with your return and selection of the correct product for your project. Kind Regards and thanks again! Sandra Stevens Empire Imports Customer Service

Response from Empire ImportsMay 23, 2016

Hello Christina, Thank you very much for your purchase with Empire Imports and for taking the time to leave us a review here on Trust Pilot. I am very sorry to hear that your paper was improperly packaged. We're a small business and we work very hard with our suppliers to create products to be delivered to our customers in the best quality and condition. I understand that you had needed the paper right away but I do wish that you could have contacted us sooner. We try to make replacement as easy and fast as possible in the rare instances that items are damaged. I will reach out to you today to see if there is anything I can do to make this right. Kind Regards, Sandra Stevens Empire Imports Customer Service

Response from Empire ImportsMar 2, 2016

Good afternoon Jacy, Thank you very much for your order and valuable feedback. We are a small business and we are thankful for opportunities to improve. We agree that having out of stock items marked as out of stock with an expected in-stock date should be followed up with personal contact. When you placed your order on February 1st Kathi had sent and Email to you. Unfortunately there was a space in a portion of your Email and it did not find it's way to you! We are truly sorry. The shipment from Germany of the item you purchased was received and shipped to you just as soon as we were able to - I am very sorry that you felt forgotten about. You were not at all. We hate when items are on back order and we are working to improve. If you ever have any questions we are here and always glad to help Monday-Friday from 8:30am-5:00pm EST at 1-800-544-4744. Kind Regards, Sandra Stevens Empire Imports Customer Service

Response from Empire ImportsJun 29, 2015

Hello Christian, Thank you very much for your purchase and for taking the time to leave us your feedback. I apologize that our A3 sized Binders are temporarily out of stock. I apologize again for any confusion but the items are not out of stock for two months. We expect them in early July. Our web site does indicate that they will be back in mid-summer and I see that we also called you to make sure you had seen the notice. That being said I am still very sorry we could not supply this for you immediately. We strive to keep the specialty items we import from all over the world constantly in stock. Despite our best efforts sometimes because of unexpected demand items can be briefly out of stock. I am sorry that we could not provide the item for you in the time frame needed. Kind Regards, Empire Imports Customer Service

Response from Empire ImportsMay 15, 2015

Hello Erik, Thank you very much for your order and for taking a moment to leave a review for us here on TrustPilot. We have just received the Email you had sent concerning the damaged cabinet and Tara will be in contact with you today to organize the damage claim and reshipment. I am very sorry that your merchandise was damaged by the shipping carrier on it's way across the country to you. We work very hard with our manufacturing partner in The UK to ensure that the Bisley File Cabinets are packaged well enough for their world wide travels. Sadly when items travel via Ships,Trains, Planes and Trucks sometimes damage can occur. We stand behind our products completely though and are here to help. The Rolling Casters are an additional item available for purchase through our web site. Let Tara know when she calls you if you would like to place an order for casters and we can include them with your new Cabinet we will be sending. In the future, for the fastest service possible you are invited to call us Monday-Friday from 8:30am-5:00pm EST at 1-800-544-4744 or use our Live Chat service available through our web site www.empireimports.com during business hours. I once again apologize that the item was damaged. Regards, Sandra Stevens Empire Imports Customer Service