Since 1940, Empire Imports has been your source for hard-to-find European office supplies. Over 100 European products in our U.S. Warehouse are ready to ship today including international-sized A4 office supplies in the U.S. and Canada.
Empire Imports (empireimports.com) has 88 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingOffice Space & Supplies · Fitchburg, Massachusetts
Excellent
Office Space & Supplies · Marshfield, Massachusetts
Excellent
Office Space & Supplies · Belchertown, Massachusetts
Great
Office Space & Supplies · Barnstable, Massachusetts
New
88 approved reviews, newest moderated first
Kings Mills Baptist C.
Quick and easy order and delivery was prompt. Thank You!!
Response from Empire ImportsApr 4, 2016
Greetings, We are very happy to hear that you had a 5-Star experience. Thank you very much for your order! Kind Regards, Empire Imports Customer Service
John
Everything was as I had ordered.
Response from Empire ImportsApr 4, 2016
Hi John, Thank you for the order and 5-Stars! Kind Regards, Empire Imports Customer Service
Tony
I found the products I needed at a good price on Empire. They were concerned to ensure I knew about international shipping complications, and offered me the chance to cancel my order. When I did have a query they were efficient in responding. Thank you
Response from Empire ImportsApr 4, 2016
Hello Tony, Thank you very much for your business and for taking a moment to share your experience here on Trust Pilot. Kathi will be glad to know that the extra service she provided was well received! Kind Regards, Empire Imports Customer Service
Customer
The binders arrive in no time, in perfect shape, and are exactly what I want.
Response from Empire ImportsApr 4, 2016
Greetings, Thank you very much for your order and for the 5-Stars. We truly appreciate it! Kind Regards, Empire Imports Customer Service
JKK
I placed an order on 2/1/16 and received a confirmation email that the item was on back-order and would notify me when the item would ship. Over three weeks later, I don't receive any communication from Empire Imports about my item and I email them. I receive an email two days later (now, nearly one month has gone by) stating that my item shipped that day and provided tracking information. Nothing against that customer service representative as she did her job, but my concern is that coincidentally, my item shipped at the same time I reached out to them. I felt that as a customer, I was forgotten about. I understand things are back-ordered, but communication is key. No time frame was given on how long Empire Imports expected to receive the item. Was it one day or six months? Disappointed in their process.
Response from Empire ImportsMar 2, 2016
Good afternoon Jacy, Thank you very much for your order and valuable feedback. We are a small business and we are thankful for opportunities to improve. We agree that having out of stock items marked as out of stock with an expected in-stock date should be followed up with personal contact. When you placed your order on February 1st Kathi had sent and Email to you. Unfortunately there was a space in a portion of your Email and it did not find it's way to you! We are truly sorry. The shipment from Germany of the item you purchased was received and shipped to you just as soon as we were able to - I am very sorry that you felt forgotten about. You were not at all. We hate when items are on back order and we are working to improve. If you ever have any questions we are here and always glad to help Monday-Friday from 8:30am-5:00pm EST at 1-800-544-4744. Kind Regards, Sandra Stevens Empire Imports Customer Service
SK
These hanging folders are an exact fit for DIN A 4 hanging registers.
Response from Empire ImportsMar 2, 2016
Hello, Thank you for your business and 5-Star review! Kind Regards, Empire Imports Customer Service
Scott H.
Always a great experience. Good selection of hard to find items. Orders arrive promptly in good condition. I would recommend Empire Imports without reservation.
Response from Empire ImportsMar 2, 2016
Hi Scott, We are glad to hear that you had a 5-Star experience. Thank you for your business and for sharing such kind words. Regards, Empire Imports Customer Service
Customer
all items I purchased were eminently practical and of great help to organize my desk and hence my entire work. kurt mueller-vollmer, PH.D emeritus professor stanford university
Response from Empire ImportsMar 2, 2016
Good afternoon, Thank you very much for making our products a part of how you organize and for taking a moment to share 5-Stars! Kind Regards, Empire Imports Customer Service