els petReviews of elspet.com

I have tried 4 different automatic litter boxes— ALL FAILED! Litter stuck to LR3 membrane (a nightmare). Same results for ALL until Elspet. It SCOOPS INSTEAD OF TUMBLING. Scoops right every time. It’s like an old scooper I had but with a “capsule” over it. Don’t even start me on the ultraviolet light! Odor? What odor? Passing this to my daughter who’s been fighting with a LR4 for over 2 years. It’s going to floor her. Thanks Elspet from the bottom of my heart and my little man Truman.

BUYERS BEWARE - my automatic litter box stopped raking after 6 weeks and I was told by their support team that the sensors needed replacing. You are expected to do it yourself. If you do that and cause more damage then the warranty would be void. Communication is via email only (via China). It would be very costly to send back at your own expense, I’m going to dump mine. Conflicting information on who the founder is: CEO Park (on Website) or CEO Yuan Gong (not mentioned on Website). UPDATE Was sent a new one on 19th October and told that I did not need to send old one back, so I took it to the dumb. This does not rake all the debris, which means you have manually scoop. Their advertising says “No More Scooping”. This means they are lying to us. Below is the reply I received from Elspet Customer Team this morning 29/10/24 Dear Maureen, So sorry for the trouble caused. There is still a 9mm distance between the rake and the bottom of the litter basin. The garbage buried at the bottom may not be raked. You need to use a shovel to turn up the clumped cat litter at the bottom, and then can rake it. Please rest assured that we are taking steps to address the issue and prevent it from happening again in the future. Your satisfaction is our top priority, and we appreciate your understanding and patience during this time. If you have any questions, please feel free to contact us again. Best regards, Luna ELS PET Customer Service Team LATEST UPDATE - 30/10/24 Email from Elspet Dear Maureen, So sorry for the trouble caused. I hope this message finds you well. I wanted to address your recent concerns regarding this issue. For the old one, we have sent you the sensors but you do not want to change. So we sent you a new one, you still said it has the problem. But this is not the machine problem. According to our return policy, this is the returning request of our customer's own problem instead of the product problem, so you need to pay the shipping fee incurred by returning the goods, and we can not issue the refund until we receive the package, please kindly understand. The return will cost you about 150 USD and the returning time may last for about one month. To save your time and money, we suggest that you keep the item or give it away to others in need. If you have any questions, please feel free to contact us again. Best regards, Luna ELS PET Customer Service Team Basically, stay well clear of this Company because it is false advertising. It is a blatant lie that you will not have to scoop again. Of course you do because they admitted that the rake does not go to bottom of tray. You still have to scoop the clumps. Here ends my very expensive lesson.

Absolutely never buy from this company. When I asked for refund they told me that it takes too long and asked to give the litter box to people in need instead. DONT BUY ANYTHING FROM THESE CHINESE SCAMMERS. Poor quality product!!! AVOID AVOID

I really wish I would have known that this box uses foam pieces to block urine from coming out of the box. Having to wipe the sensors, scoop myself at the bottom of the box because the litter gets caked are ALL reasons that I want to return AND get my full money back! Understand that if you buy this product and are unhappy and want to send it back for a full refund, THEY WON'T DO IT! Had I known ALL of this up front, best believe that I would have NEVER purchased this box. PLEASE DON'T MAKE THE MISTAKE I DID. GO WITH A DIFFERENT AUTOMATIC LITTER BOX COMPANY!!!!! El's Pet...... I've already emailed you. Why don't you state here that you just give the runaround on a refund!

My litter box hasn’t worked properly since I received it and customer service is terrible. A waste of money!

Totally Rubbish, run by Chinese not in UK. You can only contact them via email and it's like a robot customer service mostly copy paste pattern. They won't let you return the product no matter what ! 90 days return is totally a lie.

Bought the automatic litter tray on recommendation of a friend who was recommended by another friend as a result I did not check the reviews. So i’m closing the stable door after the horse has bolted. The space litter tray looks amazing and when it works is great in principle. But it broke in two weeks, firstly the WiFi stopped working, without which some operational parameters cannot be configured easily, plus you lose notifications which are critical to managing the device especially when you have four cats. During the tedious diagnosis with customer support involving videos (which they don’t appear to watch because they request the same ones over and over - this suggests more than one person is involved in the email replies), the rake stopped working, even with no litter in the tray. To return a faulty item they want $150 shipping fee, $80 cleaning fee, $60 restocking fee and this morning they now want an additional 5% labor commission and service charge. How is it possible when UK sales regulations say that faulty goods when returned to the manufacturer is shipped at the manufacturers expense? I’m going to try a chargeback because I believe I have been reasonable and done my best to resolve with the seller (22 pages and counting of emails). My fear is that I have bought possibly one of the most expensive, if cool looking manual cat toilets because that is how it’s going to end up. Btw worth mentioning that I bought the expensive Tofu cat litter and Bentanite cat litter and mixed appropriately but the rake still sticks every third time (as it did with no litter in the tray but I wanted to play the game with the seller). Even if the rake sticking could be resolved without the wifi it’s a semi-automated litter tray, a very expensive semi-automated litter tray.

Do NOT purchase anything from elspet. If you have any issue, they only send automated responses. I emailed requesting a return label. I sent them photos and everything they requested previous to asking for the label. For three days now- they’ve offered me $30, $50, and $60 back but will not send anything so I can return it. Do not waste your money.