Mariah B.
Don't waste your money
I bought a automatic litter box, within a month the door stopped working so the litterbox wasnt able to clean itself, I tried contacting customer service and got no response until 2 weeks later. They told me how to "reset" the door, that didn't work. Then took another week to respond and tell me I need a new motor on the door. I asked them how would I even get a new motor and never received a response since, I've followed up, and nothing. Now I'm down $300 and a back to a traditional litterbox..... they are replying here but in reality they still won't do anything. They are faking customer service to anyone reading this
Response from els petOct 29, 2024
We feel so sorry for any inconvenience caused to you. Are you willing to provide us with your order number? we will help you check the malfunction and provide a safisfying suggestion with you. We make an apologize to you again for any inconvenience caused to you, are you willing to give us a chance to help you? Please drop an email to us at [email protected] with your order number.