els petReviews of elspet.com

The rake mechanism keeps failing and getting stuck mid-cycle. Very poor build quality for the price. Two stars only for fast shipping.

It worked fine until it didn't, about 2 months. When it started not working properly it tried to contact elt pet customer service several times with no response. If it didn't cost so much I would mail it back to them..

Har nu haft jeres selv rendende Kattebakke og må ærligt indrømme den er bare ikke pengene værd Man skal flere gange om ugen tømme bakken helt for grus da den ikke går helt i dybden så gruset lugter og så er den ikke lavet i ordentlig kvalitet så riven går i stykker Kan ikke anbefale jeres kattebakke

Litter box broke two months in and none of the troubleshooting ideas did anything to fix issue. I feel cheated

The robotic cat box when it works is a good product. We have two cats that took to it right away. I have had a few problems that I tried to contact the company by email, chat, on line contacting and telephone. NO response. The rake is not working at all and I now have to manually clean the box. We purchased a two year warranty that doesn't do us any good if the company won't respond. Elspet, here is another opportunity for you to respond.

Terrible customer service. I wanted to return my litter box because my cat wanted nothing to do with it. I tried all the tricks. Left it turned off, put my cats litter in the box etc…. No one ever returned my email and no phone number that I could find. Then I asked a question about using other litter because someone wanted to buy it but wanted to use a certain litter and still no return email.

After using this for about six months, I finally unplugged it and put it in the garage. It is much more trouble than it's worth. I have to scrape down the inside after my two cats use it to pee because the teeth do not scrape up the wet litter. Then I have to run it through a manual cycle. The guard that hangs down in front of the collection tray kept coming off. The red Styrofoam things on the inside kept coming out. Replacing them was disgusting because they were always wet. The step with the grid on it kept getting filled with urine, so I had to constantly take it outside and hose it down. The blue "Ultraviolet" light did nothing to control the smell. Finally, the teeth started to break, I would find them in the collection pan. Over time , it got increasingly louder. This was a terrible waste of money. I really expected it to be almost maintenance free, and that is definitely not the case.

It worked pretty good for the first month but now the rake is stuck at the top and no matter how times I reset it and adjust the litter level it will not operate...so frustrated with it!!