Mary C.
Not even 1.5mos of use
Not even 1.5mos of use. Rake stuck have done everything and will not work. Look at the FB. DO NOT BUY THIS!! Complete scam. These positive reviews are from the company.

Els Pet is a leading pet care company committed to delivering top-notch products and services for pet owners and their cherished animals. Founded with a deep passion for animal welfare, we specialize in a diverse array of pet supplies, including innovative smart litter boxes and essential grooming items. Our mission centers around a dedication to pet innovation, creating solutions designed by real pet parents to address everyday challenges. By choosing Els Pet, you’re investing in a cleaner, healthier, and more enjoyable living environment for your entire family—what we like to call "innovation with purpose."At Els Pet, we recognize that pets are integral members of the family. This understanding drives us to source our products from reputable manufacturers who share our commitment to quality and safety. Our experienced team is always available to assist customers in finding the perfect solutions tailored to their pets' specific needs.Beyond our comprehensive product offerings, we also share expert insights on pet care, training, and nutrition through our blog and social media platforms. By providing these valuable resources, we empower pet owners with the knowledge they need to make informed choices.Our online store is thoughtfully designed for a hassle-free shopping experience, featuring prompt shipping and outstanding customer service. We believe that every pet deserves the very best, and we aim to be your trusted source for all your pet care requirements.Select Els Pet as your reliable partner in your pet care journey and become part of our vibrant community of passionate pet enthusiasts today!
els pet (elspet.com) has 359 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Mary C.
Not even 1.5mos of use. Rake stuck have done everything and will not work. Look at the FB. DO NOT BUY THIS!! Complete scam. These positive reviews are from the company.
Dwayne S.
Stopped working only 2 weeks after purchase and will not respond to emails etc. Waste of alot of money!!!
Florenciaa
The rake mechanism keeps failing and getting stuck mid-cycle. Very poor build quality for the price. Two stars only for fast shipping.
Lee C.
It worked fine until it didn't, about 2 months. When it started not working properly it tried to contact elt pet customer service several times with no response. If it didn't cost so much I would mail it back to them..
M.H.
Kaufen Sie keinesfalls eine ElsPet Katzentoilette. Meine ging innerhalb der Garantiezeit kaputt. Ich wurde per Mail 3 Monate lang hingehalten, sollte per zugesandten Youtube-Links selbst reparieren bzw. bekam nach Ablehnung dessen eine Gutschrift von lächerlichen 50 Euro zugesagt, die dann auch nicht erfolgte, da Kauf über Amazon und angeblich keine Daten mehr vorhanden. Der Kunde wird hier mit Füßen getreten! ⚠️ Mein Anwalt ist nun eingeschaltet. Ärger für nichts!
Jennifer A.
Horrible customer service. They sent me the wrong piece and acknowledged it was the wrong piece. Then they won't refund or exchange it. So I'm stuck with a piece I can't use and they stole me money and scammed me.
Amira H.
Great products and fast delivery! Very happy with my purchase and excellent customer service. Highly recommend!
Sara
When it works, it’s great. But most times it’s erroring in a ‘stuck’ mode bc of sensors and not really being stuck! And it’s not easy to self scoop bc of its shape. Not worth my time and effort $600 down the drain with this purchas