els petReviews of elspet.com

I ordered a new rake and then found my extra rake but it IS IMPOSSIBLE to reach them to cancel an order. Their customer service is next to nonexistent.

Horrible company. Unit never cycled. They said to use tape to stop leaks or train my cat where to pee in the box

It is not very good at all , after just over a year it developed numerous problems, Elspet don’t honour the extended warranty, they had video evidence from me and just kept offering free cat litter and a mini water fountain, eventually they offered a replacement tray but I didn’t want it, I had lost faith in the product, I asked for a portion of my money back, less than half, they just keep stalling! I have since found out that many people have had similar experiences and have had to fight for months to get some money back! I have since bought a much better product elsewhere and it’s made me realise that the Elspet one was actually complete rubbish! Aside from the mechanical problems that developed, the clumps stick to the rake, which causes odours, it’s noisy, the waste bucket is small, cleaning it is a nightmare, the replacement non stick liners are awful, I had to constantly keep scraping the litter off the bottom with the scoop, the rake also can’t cope f more than a couple of cats have used the tray in succession, and I was using a highly rated litter which I’m using with my new tray , no problems at all! Don’t buy this junk, spend more on something which has far better quality! To date I have exchanged nearly 90 emails with them and still no further forward!

After receiving it, it stopped working in 2 weeks. I tried to contact the help service, but as others have mentioned, it was a waste of time. They sent me videos on how to fix it. After I got new sensors, it still didn't work. Don't waste your money. Don't buy it!

I haven’t received it yet. I’m trying to track down why, I was told 1) they have no record of my purchase. I sent a copy of my order confirmation. Since communicating with “YuYi”, I’ve been told to be patient it should arrive in 10 days. Then, YuYi said it was delivered and I asked for date of delivery & where it was delivered. NOW, I’m being told Dear customer: We have inquired and found that due to the busy logistics department, the address label may have been incorrectly attached. I hope the following two solutions help you: 1. I can contact the logistics department to help you redelivery. Shipping generally takes 7 working days, but there is a possibility of loss during shipping. 2. I can contact the logistics department to help you send a new package. After the goods are shipped, the logistics department will provide a tracking number and arrive within 20-35 days. Please contact us as soon as possible and look forward to your reply. I offered a third option to return my money! No reply yet.

I should have read the reviews before purchasing. Mine worked for about 2 months before it stopped. Customer service (who I now think may be bots) responded and had me keep sending them videos of the unit not working. Then they would send me me new sensors, which I would replace and then unit would still not work. This happened twice. I continually mentioned their warranty and requested a refund. Nothing! Finally went to my credit card company and through them was able to get a refund.

Just junk. Rack is stuck haven’t even had it 6 months. My advice is spend more and get the litter robot 4 I have one for 2 years and had fewer problems.

Piece of 💩. Don’t waste your 💰! Anna and Luna will give you the run around until the 90/day return window is up, then leave you hanging!