El Monte RVReviews of elmonterv.com

Had rented for years at the Van Nuys branch, always great. It closed so we used the Firestone Blvd HQ. Absolutely horrible experience. Check out wasnt bad. The RV was rough with a lot of little things wrong with it. The Fridge stopped working after a day. Mirrors wouldn't adjust, doors didn't latch well. The return was as the worst. Park the RV in the turn in lane. Wait 10 minutes, nothing. Go inside, wait 10 minutes to be told that someone will be out in a minute. Wait 10 more minutes, use the phone outside that connects inside to be told "well everyone is on break." Less then an hour after they opened? Finally get someone out to turn it in and when I mentioned the fridge they said that the best way to solve it is to "turn the fridge off for 24 hours." So what's the point of having a fridge? I can go on, about the staff arguing that it is a "Brand New RV, we only got it last month" with 45K miles? I rented annually, now never again from El Monte. They buy year or two old RV's that have high miles and run them into the ground before they sell them at a premium. Never again.

Very good service, we rented 2 RV that were in very good shape. Very nice experience. We would love to do it again.

Great experience. Like the newer vehicle.

I have rented with El Monte on 2 occasions now and bot times the vehicle was modern, comfortable, and easy to adjust to... and more importantly the costumer service was fun and excellent.

Thanks, we enjoyed your collaboration

Buen vehiculo, limpieza, puntualidad, idiomas para comunicarnos, el precio asequible en mi caso. No entendi porque lo de no devolucion de millas, porque haces un calculo aproximado , cuando pasas te cobran pero si te sobran pirque no te reembolsan??

Booked a 5 day rental, paid for all of the extra insurance etc. picked it up Thursday, the RV fridge wasn’t cold, and was told it would take overnight to cool. It didn’t cool and after calling service they directed me to come back. Lost a whole day, so my 5 day trip became 4. They put me in another one after realizing they couldn’t fix it which was nice. I brought it back 20 min after 11 am and they said they would waive the late fee. Which was ok, not really a fair trade off for being charged 100 percent of the rental and insurance, only able to use it for 80% of the time losing a whole day. They didn’t offer any further adjustments so the rating reflects that. The RV was nice, class A, which was a good size and comfortable for 4 people.

We did a road trip in the US in June 2025 and overall the trip itself was absolutely amazing. However, there were several issues with the rental experience. First, the vehicle we received was not the one we had originally booked. On the pickup morning in Miami, we were instructed to call the location before arrival, but no one answered the phone. The Miami office itself was quite run-down and did not give a very professional impression. The vehicle was new, but especially the interior was in poor condition. The radio literally fell inside the dashboard, and one of the slide-outs broke during the trip. On the positive side, communication with roadside assistance was smooth and we did receive help when needed. Still, the vehicles seem to be poorly maintained overall. Along the route, the service points in Las Vegas and at the final drop-off location in Los Angeles were excellent — modern, professional, and very helpful. Despite these issues, the road trip itself was fantastic and we created unforgettable memories.