El Monte RVReviews of elmonterv.com

My family and I had a wonderful time the staff was welcoming and answered all my questions . I only have two recommendations ,the first being I did not have a septic hose to drain the rv it was not in the rv and two I had ordered a rv with a roll out canopy and when I went for pick up it had been broken, so I wasnt able to enjoy that with my family . Other than that it was a great trip and the customer service was great and also gave me some perks due to the two items that were missing

Setting up my pickup appointment, checking out my RV, having the sytems explained to me, and the dropoff process were all friendly and easy. The exact model I had reserved was not available so they upgraded me to a brand new, slightly larger model that still worked with the limited space of my destination. I would absolutely rent from them again and I plan to be back annually.

Perfect new rv

I pick up the RV when checking things out the refrigerator wasn’t working and never work they never test the slide out didn’t work I call roadside assistance tuck long time to return my call went they call back I have to do resetting control system I thing is not acceptable is a vacation i soupost to have good time not work Al so the propain gas tank was broken can’t refill I think for the next person don’t relice rv the is in not working is sad

Great RV. We spend a month in it and it was clean and very well equipped with everything we needed. The only thing that didn’t work was the dvd player. But a whole month without the tv was great! (Even though we could have watched it) Highly recommend

Quick pickup. Friendly staff. Good layout on the RV.

I specifically reserved the smallest Class-C motorhome. When I went to pick it up, I was informed none were available. While I was offered a larger vehicle, even at reduced cost, it is not what I wanted. I was very specific about wanting the smallest Class-C motorhome. I would like to rent from you again this coming September, how can we ensure I actually get the type of vehicle I specifically ask for? On the brighter side, Marissa was an absolute delight to work with.

The RV was really nice. It wasn't the highest of quality, but it was new and clean, easy to drive and operate. It met our needs. We would probably rent a little larger one next time, but that was on us not the company. The check in process was terrible, if I am being honest. We had an appointment to pick up and waited over two hours to even be taken over for paperwork. We drove almost three hours to pick it up, and the whole process took well over three hours with the wait and check in - so 6+ hours total plus the 3 hour drive home.... a whole day just for pick up. I tried to talk to a few employees and they just skirted around us. I believe our RV was not the one they gave us and they had to scramble to find one.... At check in, we had preregistered everything and I was told it wasn't correct and we had to completely redo everything, including charging our card nearly $5,000 that they said they would reimburse. That took a week..... I felt like they were pretty unprofessional at the front desk and when asked about a discount that I had previously entered, they said that was for preregistering..... which we had already done. ..... it was a little shady. The gentleman and lady that helped us with going over the RV before we left were great.