El Monte RV Reviews | Read Customer Reviews of elmonterv.com

El Monte RVReviews of elmonterv.com

4.1832 reviews
Vehicle Rental
12818 Firestone Blvd, Santa Fe Springs, California

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El Monte RV

About El Monte RV

El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel.From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road.At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure.We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.

El Monte RV (elmonterv.com) has 832 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: elmonterv.com
Website: elmonterv.com
Category: Vehicle Rental
Location: Santa Fe Springs, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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El Monte RV reviews

832 approved reviews, newest moderated first

Geraldo
Mar 28, 2026
We had a terrible experience
We had a terrible experience. Our family rented two motorhomes for seven days, and on the first day, one of the tires blew out. We waited for support for over 48 hours without any assistance, with only one motorhome carrying seven adults and six children, one of whom was elderly. Due to this terrible experience, we returned the motorhome on the very first day.
Response from El Monte RVMar 30, 2026
We’re very sorry to hear about this experience and understand how difficult and stressful that must have been for your family, especially at the start of your trip. We appreciate you taking the time to share your feedback. Your comments have been noted and shared with our team for review.
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Rayford
Mar 28, 2026
Was very easy to rent and return…
Was very easy to rent and return motorhome was in good condition and all equipment worked without any trouble
Response from El Monte RVMar 30, 2026
Thank you for taking the time to give us a 5-star review! We are so pleased to hear that you had a great time in our RV. We strive to make every guest experience a positive one and we’re glad that we could make your trip great. We hope that we become your rental company of choice and look forward to serving you again!
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Jeff
Mar 28, 2026
Great RV
Great RV, great customer service. Will use these guys again. Went to the Augora Hills location.
Response from El Monte RVMar 30, 2026
Thank you for the 5 stars! We’re so glad you had a great experience with us. Your feedback helps our team stay energized and focused on great service. We’d be excited to welcome you back anytime.
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Jeff
Mar 27, 2026
Very nice employees
Very nice employees. Had a problem with reserved RV and they quickly gave me a different unit which was an upgrade.
Response from El Monte RVMar 30, 2026
Thank you for the wonderful 5-star review! We’re grateful you chose us for your trip and we’re glad you had a great experience. Our team works hard to make the process feel comfortable and easy to follow. Safe travels, and we look forward to helping again.
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Kami
Mar 27, 2026
El monte staff was so amazing and…
El monte staff was so amazing and helpful, the entire experience was wonderful.
Response from El Monte RVMar 30, 2026
Thank you so much for the amazing review! We’re thrilled you had a wonderful trip and a smooth rental experience. Hearing this makes our whole day. Thanks again for choosing us, and we hope to see you back for your next getaway soon!
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RGarcia
Mar 27, 2026
Great Customer service in store.
Great Customer service in store.
Response from El Monte RVMar 30, 2026
Thank you for the 5-star review! We’re so glad you had a great experience. Our team works hard to make RV trips feel easy and exciting, and your kind words mean a lot. We’d love to help with your next adventure whenever you’re ready!
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Souza L.
Mar 27, 2026
The teams´s dedication from rental to…
The teams´s dedication from rental to on-the-road assistance and delivery is exceptional. The rental vehicle me expectations.
Response from El Monte RVMar 27, 2026
Thank you for the wonderful 5-star review! We’re grateful you chose us for your trip and we’re glad you had a great experience. Our team works hard to make the process feel comfortable and easy to follow. Safe travels, and we look forward to helping again.
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Brent
Mar 27, 2026
If a ZERO was available
If a ZERO was available, I would give it to them. I am currently awaiting a response from the corporate team. My five-day experience was unbelievably a disaster, the location team had little to no response to my major issues and sent a third party contracted individual at 9:30pm that had zero experience, tools, or parts to even diagnose the issue and after two hours he left. I will give them the opportunity to make it right, if I do not hear from them shortly, I will post the communications and photos.
Response from El Monte RVMar 27, 2026
We’re very sorry to hear how difficult this experience has been and understand why you’re feeling frustrated. We can see that you’ve already reached out to our Guest Services team, who are currently reviewing the details and will follow up within their stated timeframe, typically 5–10 business days, with next steps. We appreciate you bringing this to our attention while the review is underway.
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