El Monte RVReviews of elmonterv.com

We were originally shown 2 types of RV for the class we rented and told by Rose that we would receive one of those two options for our actual rental. On the day of pickup we were given a different model that had far less kitchen storage and counter space and the passenger seat did not recline at all which was uncomfortable. Also the unit had a smoke odor that we did not notice until later in the day. Once we got underway we began to notice the smell and it was too late to turn back. Also the gentlemen Jesse who did our instruction tour was extremely rude and unhelpful. He seemed annoyed when I asked questions and was in a rush to get our tour over with. He provided terrible service. Also the potable water hose leaked so I could not leave it hooked up and had to keep refilling the freshwater tank. Additionally the sensors that show the tank levels were not working properly. These are several very easily resolved issues that we hope will be addressed in the future.

Everything was great from pickup to drop off! The only thing I wish was that I got more instructions on the awning and when not to use it.

I rented a class C RV in Dallas with my wife and my one-year old twins to drive around near states and explore my first experience driving in USA. We had an amazing experience, my truck went very well, any issues at all. We enjoyed alot the road and the camping that we stayed trough Texas, Arkansas, Missouri and Oklahoma states. Looking forward for the next trip!

Our experience with El Monte’s Motorhome was great! The places we went were fabulous! The motorhome worked fine on every aspect. This coming September we plan to hire another motorhome with El Monte in Newark to go to Hursheys RV Show. But this time we will choose a smaller Motorhome. The 31 foot was too long to fit in the parking places along the way. The only thing that we think El Monte could to better is to change the mattresses more frequently. And also install a TV in the bedroom, as there is a place and wire there for this purpose.

I was very happy with the service at Arts RV in Villa Park/Glenellyn, Il! They were helpful and considerate, got me in and out quickly on pickup and drop off. I couldn’t have asked for a nicer RV. I’ve been renting on Memorial Day weekend for 11 years and my second time at with El Monte. Both were my best experiences yet.

Great experience and staff was very helpful!

The staff was wonderful, especially Emmanuel. He was incredibly knowledgeable, friendly, and helpful throughout the entire rental process. He took the time to answer my questions and made sure I felt comfortable before leaving, which was greatly appreciated. Unfortunately, the condition and cleanliness of the RV significantly impacted our experience and is the reason for the 3-star rating. Upon pickup, the main mattress was filthy and should have been replaced long ago. It was also extremely worn out, flat, and uncomfortable. The overall cleanliness of the RV was poor. The floors, appliances, and interior surfaces were not adequately cleaned, and it was evident that a thorough deep cleaning had not been performed in quite some time. What was most concerning was the amount of dust throughout the vehicle. The upper bunk above the cab and the back of the mounted TV were completely covered in thick dust. The accumulation was so significant that it appeared those areas had not been cleaned in a very long time. My family and I are allergic to dust, and it made us uncomfortable throughout the trip. My son even needed to use his inhaler due to the dust exposure. We ultimately had to spend part of our Yosemite camping trip deep-cleaning the RV ourselves so that we could comfortably stay in it. While I did not have an opportunity to discuss these concerns with staff at drop-off due to time constraints, I felt it was important to provide honest feedback regarding the condition of the RV. The customer service was excellent, but the cleanliness and maintenance of the RV need significant improvement. With better attention to cleaning and upkeep, the overall experience would have been much better.

clean RV. Easy pick up and drop off