El Monte RVReviews of elmonterv.com

Bad service!! Vehicle was not working so I called and returned very next morning! They said they didn’t have anything available! Now they don’t want to refund!! This is just robbery!! I did contact guest services, still nothing was done! I returned vehicle as instructed by one of company's mechanic! who recommended we do NOT take vehicle and return to facility which would make me loose 15-17 hours of my trip! I paid for 2000 miles!!! I went in the morning to return vehicle and Tomas greeted us and made us aware there was no other RV available because they need to get serviced before given to a customer which is understandable! so I requested a refund and went on my way! NOW it turns out company does not believe in refunds on something they are responsible for! they I believe I should still pay regardless of the situation!!! disgusting !!! I paid to park at their facility for 100 plus tx! in which my vehicle only stayed 1 night do to the situation! we'll they don't believe in refunding that either!!! instead of keeping a customer that has actually booked with them in the past they prefer to loose a customer a create a bad reputation !!! worst experience !!!

Very nice, helpful and thorough staff. RV was very clean and everything worked perfectly.

It was well appointed but the bathroom was very small. It drove very well and easy. The handover was not very thorough. It was someone who was just learning I think. The second drawer broke as the magnet was faulty when we got the van. Of course there was normal wear and tear on the van. The mattresses and bed was very comfortable. It was nice to pick up left over stuff from other campers.

Friendly, and good service!

It was a great experience we loved it the only thing is the restroom was very small but other then that we will be back next year

A bit too automated for a first time renter and delays in assisting with providing our own insurance

Jong stel (29 & 27 jaar), 3 weken gereisd in een camper van El Monte. We hadden via een organisatie in Nederland geboekt. Bij aankomst kregen we de mogelijkheid om gratis te upgraden naar een grotere camper, omdat een ander stel juist een kleinere wilde. Heel fijn geregeld. Service onderweg was duidelijk, vriendelijk en goed bereikbaar. We konden altijd bellen als we vragen hadden — zelfs op zondag — en kregen meteen heldere uitleg. De staat van de camper was uitstekend: schoon, compleet en alles wat we nodig hadden zat erin. De airco werkte perfect, wat echt een lifesaver was tijdens warme dagen. Ook het ophaal- en inleverproces verliep soepel. We kregen duidelijke uitleg over alle aansluitingen en bijkomstigheden, waardoor we met een gerust gevoel konden vertrekken. Bedankt!

Very happy with the RV and the service. Amy and Milan were both very helpful, and the ladies on the phone really worked with us to give us the best rate. Nice new rv everything went super well. Thank you!!