El Monte RVReviews of elmonterv.com

Great RV rental. 25ft, 1 year old 20k miles on it. The instruction guy from Orlando, Nice and Calm. Overall great experience!

Good service! Nice camper

Nous ne pouvons pas brancher le propane, car dès que l’on mettait la gazinière en route, une forte odeur envahissez le camping-car dès qu’on mettait l’eau chaude en route à la douche, une erreur se produisait ( er3) . Le slide s’est coincé au bout du 10e jour. Si à chaque fois on avait dû se démerder et ramener le camping-car, faire réparer notre séjour été divisé par trois car étant dans les zones des articles il aurait fallu faire beaucoup de kilomètres avant me trouver un réparateur…. Aucune compassion. Nous avons rendu le camping-car par obligation, car ce n’n’était plus des vacances pour nous trois jours avant le Out

Almost Everything Was Perfect. Bedding was old and in bad dhapey. Had I know I would have only bought at Walmart and not pay for a rent of old and torn bedding and towel.

It was a great trip. Don't get me wrong. It's was 2+ week in a Class B motor home (Sprinter Van) that had troubles and I think the company is stepping back from them. They worked with us on the issues and as a company things worked out OK. But I think that if they are going to do something it should be "all in", not a "kinda in" which was this experience. Would use them again. It was a fun trip!

The reserved size (small) was not available for pick-up and that was a major issue once my reservation at yosemite had a size restriction (i was at an exit and there was a Huge tree on the back of designated camping spot). The manager simply said that was nothing he could do so i refused the leave with the medium RV. That delayed my whole trip in one day since que outside agency i hired found a small RV até Road Bear, which i picked up the next day.

I am writing to formally express my disappointment regarding the RV we rented from your company and the way this situation was ultimately handled upon return of the vehicle. Reservation Reference: XQB673876-1 From the very first night of our trip, the RV presented serious battery issues. A battery alarm continuously sounded throughout the entire night, making it extremely difficult for us to sleep and causing a very stressful and uncomfortable start to our vacation. The following day, we contacted your support team multiple times in order to solve the issue. Unfortunately, the assistance initially provided was extremely poor. On two separate occasions, we were instructed to drive to auto parts stores so the battery could supposedly be checked and repaired. The first time we were sent to AutoZone, and the second time to O’Reilly Auto Parts. In both cases, the staff informed us that they do not service RV batteries and only work with standard engine batteries. As a result, we wasted several hours of our vacation driving between locations and trying to resolve a problem that should never have existed in the first place. What was especially frustrating was that after the first failed attempt, the exact same mistake was repeated a second time. This caused a great deal of unnecessary frustration and stress. You can verify all of this in the conversations and calls we had with customer service, where it became very clear how upset we were with the handling of the situation and the lack of an effective solution. Fortunately, during our third attempt to seek assistance, another phone agent handled the situation professionally and in the way we originally expected from your company. This agent personally contacted an RV repair workshop, spoke with them directly, asked them to wait for us because it was already late in the day, and arranged for the batteries to be replaced properly. The repair shop changed the batteries and billed the repair directly to your company. We truly appreciate this agent’s effort and professionalism. However, this effective solution only came after two failed attempts that ultimately caused us to arrive approximately five hours later than planned to Yosemite. This situation had a significant negative impact on our trip. We traveled all the way from Argentina and spent a considerable amount of money for this vacation. Due to these delays and inconveniences, we lost valuable vacation time during what was supposed to be a once-in-a-lifetime experience. Additionally, because the battery system was malfunctioning, we were forced to run the gasoline generator for extended periods of time simply to prevent the battery from dying completely and to avoid losing the food stored in the refrigerator. This caused us to consume considerably more fuel than expected, creating additional expenses and inconvenience that were directly caused by the defective condition of the RV. When we returned the RV and explained the entire situation, we were informed that the compensation offered would only be approximately $90, justified as the equivalent of one rental day. Respectfully, we do not believe this is a fair or reasonable resolution. While the base daily rate may have been around that amount, the actual total cost of the rental was approximately $1,600 once insurance, fees, and additional services were included. More importantly, the issue was not simply the loss of a few hours. The reality is that we were given an RV with mechanical issues from the very beginning, suffered a sleepless night, lost valuable vacation time, incurred additional fuel expenses, and received ineffective support throughout the process. We are not seeking anything unreasonable, but we do believe the compensation offered does not adequately reflect the seriousness of the inconvenience and the negative impact this had on our trip. We respectfully ask that you reconsider the amount refunded and provide a more appropriate compensation for the overall experience. We look forward to your response.

First time driving rv. Staff was helpful showing us around the RV and answered any questions in SLC. Staff in LV were really nice and welcoming. They were able to quickly check us out. Leaving plenty of time to catch a flight.