El Monte RVReviews of elmonterv.com

Sehr freundlich - auch im Schadensfall wirklich, wirklich gut!! Jederzeit wieder!!

Recieved an excellent RV. Very comfortable and well maintained. Very good service.

Our experience was Grest because our camper was very comfortable. We had no difficulty to find a campground and all that we reached had all services. We are glad to spend part of our holiday in camper. Thanks. Barbara Romanini from Italy

Quick solution and listened to my needs. Smooth transition to pick up and drop off was easy. Only caution...watch your miles...we went a little over...great company and would use again

Unfortunately, I have to vent my immense frustration with El Monte today. We’ve already taken several RV trips through the U.S. and Canada, and our experiences with RV rental companies have been good to very good without exception. This year, we took a three-week round-trip starting from San Francisco (El Monte in Dublin). We had booked the RV through a German travel agency. First of all, I was annoyed by the extremely high fees we had to pay to pick up our RV a little earlier and also return it earlier (in the late morning)—partly because of our early return flight. Up until now, the rental company had always arranged transportation from the hotel to the rental station. That wasn’t the case with El Monte. The cost of the taxi from San Francisco was not insignificant. The handover went quickly and the staff were friendly. Unfortunately, the RV had already clocked well over 40,000 miles, which was also evident in the interior. For a 3-week vacation, only one bedsheet is provided as standard. The blankets had no covers and were only meant to be placed on top of the bedsheets. The tableware was so sparse that, for example, there were only three spoons available for four people. During the first few kilometers, the side door of the camper popped open several times. We then had to lock it every time before setting off during the trip. The bathroom door, too, could only be closed—with great effort and by lifting it slightly—so that it wouldn’t keep popping open. At the first campground, we noticed that the thread on the power cord had been over-tightened. While emptying the black and gray water tanks, we discovered holes in the drain hose (which is pretty unsanitary). The worst part, however, was that whenever we were camping off-grid, the refrigerator would set off an alarm around 2:30 a.m. because the battery was dead (unfortunately, the new El Monte refrigerators no longer run on gas). Naturally, we were worried that our food would spoil. It’s important to note that we followed all recommendations regarding battery charging and didn’t have any other appliances running in the evenings. Because of this—and due to a leaky black water valve—we contacted El Monte’s roadside assistance a total of three times. They responded promptly (by phone and email) and were very helpful. However, a battery dealer we visited afterward couldn’t find any fault (it later turned out that he would have had to completely remove the battery for testing, so his measurements were incorrect). In the end, only a service shop could have helped us with these problems, but that would have required a major detour and likely cost us a lot of time (our round-trip itinerary, including overnight stays and activities, was tightly scheduled). We got the impression that El Monte barely checks its vehicles for proper function before handing them over and leaves this up to the renters during their vacation. Of course, they point out that they will cover any repair costs that arise. But who has the time or inclination to spend their vacation at repair shops? Individual problems can always arise unexpectedly, but the cumulative effect of these defects—like the other annoyances—points to a focus on maximizing profits.

We had a great experience traveling in a nice RV, though it had a few issues that we managed to resolve during the trip by staying in touch with their customer service team, allowing us to complete our tour and enjoy the journey. When we returned the RV, we pointed out the issues with the vehicle, and they provided us with satisfactory financial compensation. I recommend using El Monte RV’s services, but be sure to spend a few minutes before departure to check that everything is in order. Thank you to the customer service team for understanding our situation.

Easy pick up, kind staff , good briefing and quick delivery👌

Great RV with excellent staff at handover and return. After a tyre blowup, the road side assistence worked very well