Elite Vacation HomesReviews of elitevacationhomes.com

Response from Elite Vacation HomesJan 14, 2020

Hello Teresa, Thank you for taking your time to review us. We work really hard to meet and exceed every guests’ expectations and we are deeply saddened to learn that did not happen for you. Please know, this is far from the experience we want our guests to have when they stay in an Elite Home. I sincerely hope you will give me an opportunity to discuss this with you personally. At your earliest convenience, please contact me directly at 407-397-0850 or [email protected] Donna Ramsden General Manager

Response from Elite Vacation HomesJan 13, 2020

Hello Carlos, Thank you for your amazing review! We're so happy you enjoyed your stay and hope to see you again in the near futrue! Kindest regards, Donna Ramsden General Manager

Response from Elite Vacation HomesJan 10, 2020

Hello Ricardo, Thank you for staying with us and for your wonderful 5-Star review! We are delighted to learn you enjoyed your stay with us and can't wait to host your stay again. Kindest regards, Donna Ramsden General Manager

Response from Elite Vacation HomesJan 14, 2020

Hello Sara, Thank you for your review, we are thrilled to hear you found the home beautiful, but truly regret all your expectations were not met. Your feedback is very important to us as we are committed to the delivery of excellence by adhering to the highest customer service standards. Please know we use guest comments, like yours, to help us improve. We’re sorry your pool needed attention during your stay. Swimming pools are serviced weekly by a professional pool company and we have staff available to address any potential pool concerns between those services. We sincerely regret we were unaware your pool needed attention during your stay and sincerely wish we had the opportunity to correct this for you. Please accept our deepest apology for the inconvenience. Immediately after receiving your review, we have addressed the front door lock and it is now repaired. We greatly appreciate you bringing this to our attention and apologize for the difficulty. Again, thank you for the helpful feedback. We value you as a customer and sincerely hope to have the opportunity to host your stay again in the future. Donna Ramsden General Manager

Response from Elite Vacation HomesJan 13, 2020

Hello Cristian, Thank you for your review, it’s always a pleasure serving you and your feedback is very important to us. We’re delighted to hear you found the home to be lovely, in a nice area and very close to Disney Parks. However, we truly regret all your expectations were not met and we realize others may have similar concerns. Please know, we are committed to the delivery of excellence by adhering to the highest customer service standards and we use guest comments, like yours, to help us improve. We have implemented an upgrade plan for this home and most of your concerns have already been addressed. The remaining are scheduled for the very near future. Thank you for your input. We do not charge for pool heating unless it is requested. This helps us keep our prices low and pass along the saving to our guests. We apologize for any misunderstanding or inconvenience this caused. We want to make sure every guest has a perfect stay and is fully aware of our policies. We regret you found them to be excessive. Please know we are working toward a more welcoming way to present the rules in the future and apologize for the annoyance. Swimming pools are routinely maintained once per week. However, our maintenance staff is happy to address any concerns between those scheduled services. We wish we had the opportunity to help with this while you were staying with us and apologize for the inconvenience. Again, thank you for the valuable feedback. We value you as a customer and sincerely hope to have the opportunity to host your stay again in the future. Kindest regards, Donna Ramsden General Manager

Response from Elite Vacation HomesJan 10, 2020

Hello Karey, Thank you for your awesome review and for staying with us! We're thrilled to learn you enjoyed your stay and plan to return next year. We can't wait to host your stay again! Kindest regards, Donna Ramsden General Manager

Response from Elite Vacation HomesNov 12, 2019

Thank you so much for staying with us! We hope to see you again soon. Elite Vacation Homes Team

Response from Elite Vacation HomesNov 12, 2019

Thank you for staying with us and your very kind words. It was truly our pleasure to host your stay and we hope to have you back again soon! Elite Vacation Homes Team