Jimmie P.
No hot water when I got their
No hot water when I got their. Order pool heat none first day
Response from Elite Vacation HomesJun 23, 2020
Thank you for your review. We truly regret to learn you were unhappy with the swimming pool heat. It takes approximately 24 to 48 hours for the full warmth to be felt. A temperature of 80°F-85°F degrees can usually be expected. We checked the temperature one day after your arrival and it measured 90°F which is much warmer than anticipated. Heaters will heat to a maximum of 10°F lower than the outside air temperature. We regret you were not happy with the temperature and hope you will understand the pool was heated to the maximum capability. We are also deeply sorry for the inconvenience you experienced with the inside water heater. Prior to your stay, the vacation home was upgraded with a new water heater. While our team was preparing for your arrival, a switch was accidently overlooked, causing the water heater in the home to temporarily fail. We sincerely apologize for the inconvenience and thank you for reporting it upon arrival. We are glad our team corrected the situation the next morning, however, we genuinely hope you will accept our apology and give us another opportunity to host your stay again in the future. Warm regards, Donna Ramsden General Manager