Elite Vacation HomesReviews of elitevacationhomes.com

Response from Elite Vacation HomesMay 11, 2020

Hello John, Thank you for taking your time out to review us. We appreciate you returning to us, for the past six years, and it is truly our pleasure to serve you. We are also more than thrilled to learn you will return to us next year, and we are looking forward to hosting your stay again. We regret you were not happy with the setting for time allotted on the pool heater. Pool heat is set to run 8-hours per day. When we learned you were not pleased with 8-hours, we gladly made an exception and extended the timer to 12-hours per day, at no additional cost to you. We regret the inconvenience this caused, but we are glad it was addressed for you very quickly, 1-day after the request was received. We are happy to hear you appreciated our owner stopping by to personally check on you. Our guests are important to us and we work hard to ensure our guests are happy. We sincerely apologize for the problem you experienced with the dishwasher. As soon we determined a part was necessary to complete the repair, the order was immediately placed. Regrettably, there was a delay in our normal shipping delivery times due to the COVID-19 crisis. This was truly regrettable, and we sincerely apologize for the inconvenience. Please know the part delay was not due to the home being for sale. We appreciate your note left behind for our housekeeping team, giving written instructions on how to use the dishwasher by adding soap at the right time. This information was helpful, but no longer necessary because the dishwasher is now repaired and working properly. For your future reference, it is strictly against our guidelines to issue a refund, when we are in the process of correcting the situation. Thank you for choosing Elite Vacation Homes. We look forward to hosting your stay again next year. Regards, Donna Ramsden General Manager Elite Vacation Homes

Response from Elite Vacation HomesJan 23, 2020

Hello Willie Mae, I am deeply disappointed for the negative experience you have reported. We’re normally known for our exceptional attention to detail, and sincerely regret we missed the mark with you. My name is Donna Ramsden and I am the General Manager. I’d like to personally apologize and learn more about your specific situation. Please contact me at 407-397-0850 or [email protected]. I look forward to speaking with you and hopefully earn back your business.

Response from Elite Vacation HomesJan 23, 2020

Hi John, I am glad to hear you found the home to be well kept and that you also enjoyed the community. However, I am deeply disappointed for the negative experience you have reported. We’re normally known for our exceptional attention to detail, and sincerely regret we missed the mark with you. My name is Donna Ramsden and I am the General Manager. I’d like to personally apologize and learn more about your specific situation. Please contact me at 407-397-0850 or [email protected]. I look forward to speaking with you and hopefully earn back your business. Sincerely, Donna Ramsden General Manager

Response from Elite Vacation HomesJan 14, 2020

Hello Sara, Thank you for your review, we are thrilled to hear you found the home beautiful, but truly regret all your expectations were not met. Your feedback is very important to us as we are committed to the delivery of excellence by adhering to the highest customer service standards. Please know we use guest comments, like yours, to help us improve. We’re sorry your pool needed attention during your stay. Swimming pools are serviced weekly by a professional pool company and we have staff available to address any potential pool concerns between those services. We sincerely regret we were unaware your pool needed attention during your stay and sincerely wish we had the opportunity to correct this for you. Please accept our deepest apology for the inconvenience. Immediately after receiving your review, we have addressed the front door lock and it is now repaired. We greatly appreciate you bringing this to our attention and apologize for the difficulty. Again, thank you for the helpful feedback. We value you as a customer and sincerely hope to have the opportunity to host your stay again in the future. Donna Ramsden General Manager

Response from Elite Vacation HomesJan 13, 2020

Hello Cristian, Thank you for your review, it’s always a pleasure serving you and your feedback is very important to us. We’re delighted to hear you found the home to be lovely, in a nice area and very close to Disney Parks. However, we truly regret all your expectations were not met and we realize others may have similar concerns. Please know, we are committed to the delivery of excellence by adhering to the highest customer service standards and we use guest comments, like yours, to help us improve. We have implemented an upgrade plan for this home and most of your concerns have already been addressed. The remaining are scheduled for the very near future. Thank you for your input. We do not charge for pool heating unless it is requested. This helps us keep our prices low and pass along the saving to our guests. We apologize for any misunderstanding or inconvenience this caused. We want to make sure every guest has a perfect stay and is fully aware of our policies. We regret you found them to be excessive. Please know we are working toward a more welcoming way to present the rules in the future and apologize for the annoyance. Swimming pools are routinely maintained once per week. However, our maintenance staff is happy to address any concerns between those scheduled services. We wish we had the opportunity to help with this while you were staying with us and apologize for the inconvenience. Again, thank you for the valuable feedback. We value you as a customer and sincerely hope to have the opportunity to host your stay again in the future. Kindest regards, Donna Ramsden General Manager

Response from Elite Vacation HomesNov 12, 2019

We sincerely apologize for the inconvenience you experienced with the pool heating and regret it took several days to be corrected. We do our very best to resolve any issues in a timely manner, but unfortunately, it looks like we failed this time. Regrettably, the heater part was unable for purchase locally and left us no other option but to order one online and wait for delivery. We try our best to ensure our pool heating equipment is kept in top condition and can assure you this is highly uncharacteristic of our homes. Our records indicate a refund was issued for partial pool heat in the amount of $170.25. I would also like to offer you a best available rate for a future stay. We sincerely hope you will accept our deepest apology, along with a best rate offer, for a future stay. Please contact us directly to redeem this offer and ask for Donna. We sincerely hope you will give us another opportunity. Elite Vacation Homes Team

Response from Elite Vacation HomesNov 12, 2019

Thank you for your reveiw. We're glad you liked the home, but are deeply concerned about your report of disrepair and lask of items. Please know we take these comments very seriously and have identifed and taken care of all issues with this home. Again, thank you for your review. We sincerely hope you will give us another opportunity to host your stay again. Kindest regards, Donna Ramsden General Manager Elite Vacation Homes

Response from Elite Vacation HomesNov 12, 2019

Thank you for taking your time to review us. We’re delighted to learn you found the house and view to be marvelous. This home is very popular, and we have many guests come back specifically for this home, year-after-year, to enjoy its many amenities. We strive to meet and exceed every guests’ expectations and are deeply saddened to hear you were dissatisfied with our customer service. Please know we have strongly addressed this matter and can assure you this type of situation will not happen again. We hope you will accept our sincerest apology and heartfelt regret. The average heated pool temperature will run 83° to 86° Fahrenheit, depending on the outside air temperature. Pool heat temperatures are typically no more than 10° lower than the outside air temperature. Our records indicate our maintenance team measured the pool temperature and found your pool heat to be within range. Because of the rain we experienced while you were here, this likely caused the outside air temperature to drop. We apologize for this inconvenience and regret you were not pleased with the temperature. Not all the bedroom doors within the vacation homes, come standard with bedroom door locks. We regret the inconvenience this caused you and sincerely apologize. We have addressed the dart board and ping pong table net in the games room and thank you for bringing this to our attention. We apologize for this inconvenience and have employed new policies to ensure this will not happen again moving forward. Guest satisfaction is our paramount concern and we truly hope you will give us another opportunity to host your stay again in the future. We invite to you contact us directly to assist with your reservation and can give you every assurance of an enjoyable stay. Elite Vacation Homes Team