A. M.
Great Vacation
We have booked through this company for over 10 years. They are great people and that's why we coming back. Our original property that was booked got sold, so they offered us options for the same price. Didn't leave us hanging, great service. Clean and organized, plenty of towels and other amenities. Only things I would improve if asked: Master bedroom mattress could be replaced. A bit saggy and not very comfortable. I don't believe our pool heater was working properly. We called and a service person came out. They got it working, but it only lasted a few days. Luckily it was pretty warm and we didn't really miss the heater much.
Response from Elite Vacation HomesFeb 17, 2021
Thank you for coming back to us for over 10 years. We have many repeat guests and believe your retuning to us, again and again, is the best compliment of all. We’re delighted to hear you appreciated our customer service and enjoyed your vacation home. As we pride ourselves on delivering memorable vacation experiences, we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology for not being able to meet your expectations with our pool heater and mattress. I have shared your feedback with the appropriate team member to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Orlando. Kindest regards, Donna Ramsden - General Manager Elite Vacation Homes - 5299 W. Irlo Bronson Memorial Hwy, #4, Kissimmee FL 34746 407-397-0850