Connie R.
The staff at Elite are very easy to…
The staff at Elite are very easy to work with. Whatever problem we’ve had in our vacation house as we call it, they’re on top of it right away. It would be nice to have a better mattress and a queen size bedroom we have had complaints from our visitors and it’s terribly uncomfortable other than that it’s a great home we love it, we have been returning to this home for many years and will continue to do so, God willing.🙏🏼 Thank you Elite.
Response from Elite Vacation HomesFeb 17, 2021
Thank you for your review. Your feedback is extremely valuable to us as we strive to improve with each and every stay. We work hard to provide exceptional customer service and are pleased to hear you found our staff easy to work with, and our service to be on top of it right away. We also very much appreciate your comments about the mattress needing updating. Taking care of our vacation homes is our paramount concern and we use guest comments to help us improve. I have shared your feedback with the homeowner and my team to ensure this matter will be urgently corrected. I hope you will accept my sincerest apology for failing to meet all your expectations during your stay. We remain committed to provide exceptional service and hope to have an opportunity to better your experience with us soon. Kindest regards, Donna Ramsden - General Manager 5299 W. Irlo Bronson Memorial Hwy, #4 Kissimmee FL 34746 407-397-0850