ElegattoReviews of elegatto.com

Response from ElegattoMar 27, 2026

Hi Thomas, Thank you for sharing your feedback. We completely understand your frustration, and we sincerely apologize for the delay in your delivery. We do see that the issue with your order has already been resolved. Unfortunately, we have no control over how carriers handle deliveries once they leave our facility, but we're glad we could sort this out for you. We take your comments about our fulfillment process very seriously, and we've shared your experience with our team to help us improve our carrier handoffs. If you encounter any further issues or need any assistance at all, please contact our customer support team directly. We're always happy to help!

Response from ElegattoMar 16, 2026

Hi Michael! Thank you so much for the 5-star review! We're so happy to hear that you are enjoying your bracelets and that our team was able to get that replacement sorted for you so quickly. We take great pride in our craftsmanship, but we're even prouder of being there for our customers when things don't go perfectly. Knowing that we’ve earned your trust and your future business means the world to us! We look forward to seeing you back at Elegatto soon.

Response from ElegattoMar 11, 2026

Hi Sashi, Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that your Pelagus bracelet and its replacement did not live up to the durable standard we strive for. While we take great pride in the craftsmanship of our pieces, we wanted to share that in cases where an item breaks in the same location twice, it is often due to the sizing being off. This can put extra tension on the material during daily wear. This is why we always encourage checking our size guide to ensure the most comfortable and lasting fit. We certainly understand your frustration and sincerely apologize that we couldn’t provide the resolution you were hoping for this time. Your feedback is incredibly valuable to us as we continue to refine our designs and quality control.

Response from ElegattoMar 3, 2026

Hi Amara! Thank you for sharing your feedback. We are very sorry to hear about the frustration you’ve experienced with your recent shipping experience. However, we would like to kindly clarify that Elegatto does not sell watches; we specialize exclusively in handcrafted jewelry and accessories. It is possible there may be a mix-up with another brand or a similar name. If you did place an order for jewelry with us and are experiencing these shipping issues, we truly want to help get this sorted out for you! We prioritize responding to all customer inquiries within 24 business hours. Please reach out to our dedicated support team directly at [email protected] with your order number so we can investigate the status of your package and provide an update immediately.

Response from ElegattoMar 3, 2026

Hi KC, Thank you for bringing this to our attention. We sincerely apologize for the lack of updates regarding your gift and for any concern this has caused. We can assure you that we are a legitimate business, and we want to ensure you receive your order as quickly as possible. We would like to clarify that some of our most popular items are currently on pre-order, which can result in a longer processing time before shipment. We do our best to list these timelines on the product pages, but we understand how frustrating it is to wait for a gift without a clear update. We would love to look into your specific order and provide you with a concrete shipping date or help with a solution. Please reach out to our support team at [email protected] with your order number so we can prioritize this for you.

Response from ElegattoFeb 24, 2026

Thank you for sharing your feedback with us, David. We are truly sorry to hear that the bracelet you received did not meet your expectations regarding its quality and construction. We aim for every customer to be satisfied with their purchase, and we regret that we missed the mark this time. Regarding your return attempt, we would like to clarify that your order was part of our Clearance Sale. Items purchased from our clearance section are marked as final sale and are not eligible for returns or refunds, which is why the system prevented the request. We take your comments seriously and will be sharing your specific feedback with our team for further review.

Response from ElegattoFeb 24, 2026

Thank you for sharing your feedback with us, Marian. We're sorry to hear that the bracelet was not the size you expected and that there was an issue with the packaging upon arrival. We aim for complete transparency regarding our designs, and for future reference, we provide detailed bracelet measurements and sizing guides on each product page to help our customers choose the perfect fit. Regarding the condition of your package, please reach out to our support team directly with your order number and a photo of how the item arrived. We would like to look into this further with the carrier and make things right for you.

Response from ElegattoFeb 24, 2026

Thank you for the positive vibes, Gary! 😉😎🙌 If there is anything else we can do for you, or if you have a favorite piece you'd like to tell us about, feel free to reach out!