ElegattoReviews of elegatto.com

Response from ElegattoFeb 5, 2026

Thank you for your feedback! We are glad to hear that you found our designs attractive, but we are truly sorry to hear about the discoloration you experienced with your fabric and cotton pieces. Because our items are made with high-quality materials, they do require specific maintenance to keep them looking their best. To help prevent fading or color changes, we recommend following the care instructions found on our FAQ page on our website. This includes tips on how to protect the materials from environmental factors like prolonged sun exposure or water.

Response from ElegattoFeb 5, 2026

Thank you so much for the 5-star review, Pauline! We are so glad we could help you with your exchange. We know how important a perfect fit is, and our team always aims to make the process as smooth and transparent as possible through consistent updates. It was a pleasure assisting you, and we hope you enjoy wearing your new bracelet!

Response from ElegattoFeb 5, 2026

Thank you for your feedback, Rupert, and please accept our sincere apologies for the delay in our response. We always aim to address all inquiries within 24–48 hours; however, during periods of high inquiry volume, it can occasionally take us a little longer to get back to everyone. We understand that as a premium brand, our communication should reflect that standard, and we regret that we missed the mark initially. We are glad to see that a member of our team has since been in touch and resolved the issue with your order. We appreciate your patience and your continued support of Elegatto, and we will work hard to ensure your next experience is seamless from start to finish.

Response from ElegattoFeb 5, 2026

We sincerely apologize for the frustration and the persistent emails you’ve received, Gabby. This is certainly not the experience we want for our customers, and we take your privacy and unsubscribe requests very seriously. Please be assured that we are looking into this immediately. While an unsubscribe request is usually processed instantly, technical sync issues between our database and email platform can occasionally cause a delay. We want to ensure your data is completely removed and that no further marketing communications are sent to you. We value your privacy and appreciate you bringing this to our attention so we can fix it once and for all. If you receive even one more email after this, please reach out to us directly so we can escalate this to our technical team.

Response from ElegattoFeb 5, 2026

Thank you for your feedback, James, and we sincerely apologize for the frustration you’ve experienced with the quality of your bracelet and the subsequent support process. We design our pieces for daily wear, and it is disappointing to hear that the screw closure on your original item did not meet our standards. We also regret the confusion regarding stock availability and the discount codes. To clarify, our records show that the $24 gift card sent to you was successfully applied to your most recent order; however, we understand that the additional $5 discount may have caused further confusion during the reordering process. We want to ensure you are completely satisfied with the outcome. Please reach out to our support team directly at [email protected] so we can review your account, address your concerns regarding the product's durability, and make this right for you.

Response from ElegattoFeb 5, 2026

Thank you for your feedback, Michael, and we sincerely apologize for the frustration caused by the stock issues and the delay in communication. We want to clarify that we never intend to mislead our customers. Due to high demand during our sale, our system unfortunately did not update the stock levels in real-time, leading to the overselling of certain items. When this happens, we offer alternatives or immediate refunds. Regarding your refund, please note that while we process the transaction on our end immediately, it can take 3–5 business days for the funds to appear in your account due to processing times at the bank and payment processor level. We also take your concerns about our emails seriously. If you are having trouble unsubscribing, please contact our support team directly so we can manually remove your email from our database and ensure you receive no further marketing. We appreciate your patience and regret that we fell short of your expectations during this sale.

Response from ElegattoFeb 5, 2026

Thank you so much for the 5-star review, Paul! We’re so glad to hear that your bracelet looks amazing and fits you perfectly. We take great pride in our international logistics, so it’s wonderful to know that your order reached you in Canada quickly and at a great value. We truly appreciate your support and look forward to your next order with us!