Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Elegatto (elegatto.com) has 467 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
elegatto.com
Website
elegatto.com
Category
Accessories
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Shipping takes too long. I ordered last week and the estimated arrival is Oct 13th, if you are shipping from another country, that info should be provided upfront.
Response from ElegattoOct 9, 2026
Hi Tremayne,
Thank you for sharing your feedback. We are sorry to hear that the estimated delivery timeframe for your order was longer than expected.
We always strive to be as clear and transparent as possible regarding our shipping locations and estimated delivery times during checkout. We appreciate your input on how we can make this information even more prominent for our customers, and we will certainly pass your notes along to our team.
We hope your package arrives safely, and we appreciate your patience in the meantime!
JU
Juris -.
The quality is a 10
The quality is a 10, but the delivery time was over a month; the previous shipment arrived very quickly.
Response from ElegattoOct 9, 2026
Hi Juris,
Thank you for leaving us a review! We're thrilled to hear that you love the quality of your bracelet, but we sincerely apologize for the delay with your latest delivery.
While we're glad your previous order arrived quickly, waiting over a month is certainly not the experience we want for you. We are actively working to streamline our fulfillment process to ensure your future orders arrive much faster.
We truly appreciate your support and your patience, and we look forward to delivering a better shipping experience on your next order!
HU
Hugo
Had to reach out to ask what was going…
Had to reach out to ask what was going on with my order. You’d think they’d let people proactively know they were changing warehouse, but no they expect everyone to wait and silently wonder what’s going on with the order.
So OK whatever I’ll wait since at that point it had already been a month. But then I get an email this week, a full 6 weeks after I placed the order, telling me they were out of stock on one of the items I purchased. Apparently they didn’t think to stock up their inventory moving to a new warehouse.
In the end I was so soured with this entire ordeal that I just wanted a refund but they only allow store credit.
They can keep the measly $50 store credit they clearly need every penny they can get. Never ordering from this company again and probably will throw out a previous purchase. Thats how terrible I think this company is. Avoid at all costs, there are better small businesses out there.
Response from ElegattoOct 9, 2026
Hi Hugo,
Thank you for leaving your feedback. We are truly sorry for the frustration, delays, and poor communication you experienced regarding your order.
Transitioning to a new warehouse is no excuse for a lack of proactive communication, inventory discrepancies, or leaving you in the dark for weeks. You deserved clear updates from the start, and we completely dropped the ball here.
We appreciate you calling this out so we can hold ourselves accountable, and we sincerely apologize for failing to deliver the service you expected. We wish you all the best moving forward.
AE
ALBERTO E.
Ordine effettuato e pagato in data…
Ordine effettuato e pagato in data 27/08/2026. Ad oggi 30/09/2026 NON ho ancora ricevuto nulla, solo tante email e tante frottole!... In precedenza ho comprato con tre ordini prima di questo che comunque sarà l'ultimo ovviamente.
Nb...comunque se non ricevo nulla entro due giorni mi tutelo, non tanto per i soldi, ma per un fatto di correttezza e sensibilità mancata!!!
Response from ElegattoOct 2, 2026
Hi Alberto,
Thank you for reaching out and sharing your review. We are sincerely sorry for the extreme delay and frustration regarding your order.
We recently went through a warehouse relocation, which unfortunately caused significant bottlenecks and impacted our processing times across the board. We completely understand your disappointment, especially as a returning customer who expected a much smoother experience.
Please reach out to our support team directly with your order number so we can look into this immediately and ensure it is resolved for you right away. Thank you for your patience and for bringing this to our attention.
SC
Simon C.
Terrible delivery times
This is a review on the company, not the product
I originally ordered on 3rd August, and it arrived 12 days later, I'm in the UK, but that delivery was still too long.
I returned it for a different size. My delivery back to them only took 4 days!
26th August, I chased them and was told they are 'processing the return'
Yet more chasing from me...
Finally despatched from them on 15th September!!!
I received it on 23rd September...
The whole order and return process took just a week short of 2 months..! Ridiculous
Response from ElegattoOct 2, 2026
Hi Simon,
Thank you for sharing your feedback with us, and we are so sorry for the frustrating delays you experienced with both your initial delivery and your return.
Unfortunately, we moved our warehouse in late August, which caused significant delays in our shipment fulfillment and return processing times. Additionally, we currently only ship via standard delivery, meaning transit times can unfortunately take some time for international orders.
We completely understand how unacceptable it is for the entire process to take this long, and we truly appreciate your patience while we worked through these transition hurdles. If there is anything else we can do to assist you, please reach out to our support team directly, and they will be happy to assist.
AA
Aaron
Only order if you have PLENTY OF TIME to wait
To be honest, I completely lost trust in this company and would not in good conscience recommend them ever. EVER. Buyer beware.
I placed my order for five pieces on Aug 25 and was shown an expected delivery date to my Oregon location of Sep 1.
When my order was still listed as “preparing to ship” on Sep 3, I dropped a status check message to customer service. Chloe (based on reviews, she seems to be their only agent — or a fake name used by everyone on the team) reached out to say that they “typically process and ship orders within 2-3 business days” but a recent transition to a new warehouse had “affected a few orders and temporarily paused shipments.” She assured me that shipping would resume the next week.
The middle of the next week, my order was still “preparing,” so I followed up. This time, I was told that shipping had resumed but “due to the volume of orders built up during our warehouse transition,” the team was having to work through a backlog — which meant they were unable to guarantee an exact ship or delivery date, so they offered a courtesy 10% discount on the order for the inconvenience.
On Sep 15, when my order STILL listed as “preparing to ship,” I got frustrated, mainly because the website was showing all of the items as IN STOCK and indicated that the estimated delivery date would be EXACTLY 1 WEEK from the current date. I’d been waiting three, they claimed to be experiencing logistics issues that they knew were impacting fulfillment and delivery yet they hadn’t bothered to update promised delivery timelines for new orders. I got an almost immediate response, explaining that “some of our inventory is still in the process of transferring to the new location.”
When I finally decided to ask to have part of the order cancelled, I got a response from Chloe saying that she had followed up with the warehouse team (why hadn’t this already happened?) and was told that two items on my order were currently on backorder, which was why my order was being held up. BOTH of those items were still listed as IN STOCK with one-week expected delivery dates. This was when I finally decided I’d be taking my business elsewhere and requested they cancel my order and issue me a full refund.
If Elegatto isn’t intentionally misleading or scamming people, they are REALLY lacking in their ability to convey this to customers and EXTREMELY bad at managing the basic operation of their business.
Response from ElegattoSep 25, 2026
Hi Aaron,
Thank you for taking the time to share your feedback, and we sincerely apologize for the immense frustration and disappointment you experienced with your recent order.
We aim to be completely transparent with our customers, and we deeply regret that your order got stuck during our transition between warehouses. We completely understand why the delays, repeated follow-ups, and inaccurate stock messaging on our website shattered your trust in us.
While transitioning our fulfillment centers was intended to improve our service, it clearly created unexpected backlog and stock discrepancies that severely impacted your order, as well as the clarity of the updates we provided. You deserved accurate timelines and proactive communication from the start, and we fell short of those standards.
We completely respect your decision to cancel your order for a full refund, and your feedback regarding inventory status updates on our site has been passed directly to our operations team to ensure this does not happen again.
We are truly sorry for the inconvenience and frustration this caused you, and we thank you for your candid feedback as we work to rebuild our processes.
IC
Isaac Chocron P.
I have not received my order
I have not received my order. It is taking a long time.
Response from ElegattoSep 25, 2026
Hi Isaac,
Thank you for leaving your feedback, and we sincerely apologize for the delay in getting your order to you.
We recently moved warehouses, which unfortunately impacted our standard processing times and caused unexpected delays in fulfillment. We completely understand how frustrating it is to wait longer than expected for your package.
According to our records, your order has now been successfully delivered. We hope you are loving your items! If you have any remaining issues or need further assistance with your delivery, please reach out to us directly so we can make things right.
RS
Remond S.
I haven’t received the product yet and…
I haven’t received the product yet and I ordered it almost a month ago. I also ordered to brackets and never got the option for the sale advertised
Response from ElegattoSep 25, 2026
Hi Remond,
Thank you for sharing your feedback, and we sincerely apologize for the long wait and the frustration caused by your order experience.
We recently moved warehouses, which temporarily impacted our standard processing times and created unexpected shipping delays. We understand how frustrating it is to wait nearly a month for a delivery, and we are truly sorry for the inconvenience.
According to our tracking details, your package has now been successfully delivered. Regarding the promotion for your two brackets, please note that our promotions typically require discount codes to be entered at checkout unless explicitly stated otherwise. However, we want to ensure you have a great experience—please reach out to our support team directly with your order number, and we will be glad to look into this for you!
